Katie Teel
CCMA
Topton,PA
Summary
Accomplished Medical Assistant with a proven track record at St Luke's Health Network, enhancing clinic efficiency and patient satisfaction through expert procedure assistance and compassionate care. Skilled in medical billing and embodying patient-focused care, I significantly contribute to seamless patient flow and data management, ensuring adherence to HIPAA compliance.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Hardworking and passionate job seeker with strong organizational skills ready to help achieve company goals.
Overview
11
11
years of professional experience
Work History
Medical Assistant
St Luke's Health Network
10.2018 - Current
- Taught patients about medications, procedures, and care plan instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Verified patient insurance coverage and collected required co-payments.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Front Desk Medical Receptionist
Reading Hospital - Tower Health
10.2014 - 09.2018
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Collaborated with other team members on specific projects aimed at improving overall office organization and workflow efficiency.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Completed clerical duties and tasks for clinic administration.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Completed patient referrals to other medical specialists.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office bookkeeping with insurance billing and patient payments.
PCAII
Country Meadows Retirement Communities
05.2013 - 10.2014
- Assisted with ADL's
- Companionship, Physical, Emotional, and Spiritual support.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Education
Bachelor of Science - Registered Nurse
Northampton Community College
Bethlehem, PA 05.2001 -
CCMA Certification - Health Sciences For Medical Assistant
Penn State Lehigh Valley
Center Valley, PA 05.2001 -
Skills
Medical Terminology
Timeline
Medical Assistant
St Luke's Health Network
10.2018 - Current
Front Desk Medical Receptionist
Reading Hospital - Tower Health
10.2014 - 09.2018
PCAII
Country Meadows Retirement Communities
05.2013 - 10.2014
Bachelor of Science - Registered Nurse
Northampton Community College
05.2001 -
CCMA Certification - Health Sciences For Medical Assistant
Penn State Lehigh Valley
05.2001 -
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