Ms. Katharine Teige
Stevens Point,WI
Summary
Knowledgeable and dedicated customer service professional with experience within the Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers and coworkers. Motivated to maintain customer satisfaction and contribute to company success.
In the past, I have done case work in Portage Country through eligibility programs which required dedication to income guidelines to stay within compliance of the program. This requires to be well-organized, detail-oriented and working with time constraints.
Overall, I enjoy working with others to help obtain common goals centering around understanding, kindness, and empowerment. Quick to learn; always looking for another task to accomplish.
Overview
13
13
years of professional experience
Work History
Customer Service Representative II
Sentry Insurance
03.2022 - Current
- Quickly and effectively problem solving and processing customer requests while maintaining a friendly and pleasant tone.
- High customer satisfaction feedback on survey calls. 8.9 out of 10 rolling average.
- Expressed empathy when handling difficult customer questions and circumstances.
- Worked closely with our Independent Insurance agents to help with question regarding billing and underwriting.
- Using resources like Lessonly to further my education on Auto and Motorcycle insurance.
- Answered constant flow of customer calls with minimal wait times.
- Worked with Harley Davidson Dept to offer backup support on assisting customers with their Motorcycle Insurance questions.
- Active in Department Activities like our employee lead Customer Service Success series showcasing soft skills like conflict resolution and time management
Customer Care Representative
Aspirus
10.2021 - 02.2022
- Documented novel coronavirus screening assessments.
- Protected individual confidentiality as prescribed by local, state and federal mandates.
- Supported office operations by expertly handling administrative needs.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Collected and recorded information in electronic medical records.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
Statewide Intake Specialist
Energy Services Inc.
11.2020 - 09.2021
- Communicated directly with individuals and families to provide information about eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Offered compassionate and attentive guidance to clients during moments of crisis and stress brought on by the COVID-19 Epidemic.
- Collected, verified, recorded and processed client demographics for processing application
- Determined eligibility for program or referral to other services over 20 clients daily
- Helped social workers build, coordinate and lead programs supporting individuals with energy (Keep Wisconsin Warm Fund and housing (Wisconsin Emergency Rental Assistance) concerns.
- Used WHEAP (Wisconsin Home Energy Assistance Program) and WEF (Wisconsin Energy Fun) to maintain over hundreds of candidate files and file notes.
Bartender
Elbow Room
10.2016 - 04.2022
- Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance with inspections.
- Maintaining good memory by serving multiple customers seemingly effortlessly.
- Maintaining clean and safe environment that people from all walks of life can feel comfortable in establishment.
- Keeping good rapport between all customers by being good listener, and overall being friendly and nice.
- Displaying knowledge of local events and historical markers around town for tourists.
Assistant Manager
Erbert & Gerbert's
06.2015 - 10.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Including cash drawer operations
- Managing 2-10 employees on peak shifts
- Provided bi-weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained 20+ staff associates and equipped to comply with company policies and procedures.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Help engage in community programs and outreach through sponsor and donations.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Custodial Staff Member
Stevens Point Area YMCA
02.2011 - 10.2014
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Maintained floor cleaning and waxing equipment.
- Collected, sorted, and transported recyclable materials.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways, and collecting trash.
- Cleaned, vacuumed, and dusted various building areas to maintain organized, professional appearance for employees and clients.
Custodial Maintenance Worker
Stevens Point School District
02.2014 - 08.2014
- 40 hour week LTE employee
worked independently with set number of tasks and duties to be completed by shift end. - Worked closely with other cleaning companies to make sure all work got done.
- Responsibly worked with high-grade cleaning chemicals and during time there, and never had an incident.
- Other duties included waxing floors, replacing industrial fluorescents, moving tables and chairs in and out of classrooms multiple times during a shift
Education
Social Work
University of Wisconsin - Stevens Point
Stevens Point, WIHigh School Diploma -
Northwestern High School
Maple05.2010
Skills
- Paperwork Processing
- Knowledgeable of Harley Davidson Operations
- Operations Management
- Eligibility Review
- Case Management
- Critical Thinking Skills
- Conflict resolution/Problem Solving
- Flexible & Adaptable
- Product Knowledge
- Inbound and outbound calls
Timeline
Customer Service Representative II
Sentry Insurance
03.2022 - Current
Customer Care Representative
Aspirus
10.2021 - 02.2022
Statewide Intake Specialist
Energy Services Inc.
11.2020 - 09.2021
Bartender
Elbow Room
10.2016 - 04.2022
Assistant Manager
Erbert & Gerbert's
06.2015 - 10.2020
Custodial Maintenance Worker
Stevens Point School District
02.2014 - 08.2014
Custodial Staff Member
Stevens Point Area YMCA
02.2011 - 10.2014
Social Work
University of Wisconsin - Stevens Point
High School Diploma -
Northwestern High School
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