Katie Temple
Pensacola
Summary
Marketing and customer engagement professional with a Bachelor’s degree in Business Marketing & Management and 5+ years of experience supporting brand growth, customer acquisition, and retention initiatives within financial services. Experienced in relationship-based selling, event marketing, digital product promotion, and customer education.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Banker II
Cadence Bank
12.2025 - Current
- Supported customer acquisition and retention initiatives through consultative conversations and personalized product recommendations
- Consistently exceeded individual referral and sales goals by identifying customer needs and aligning them with relevant financial products
- Promoted digital banking tools through customer education, increasing product adoption and long-term engagement
- Strengthened brand trust and loyalty by delivering high-quality customer experiences across multiple touchpoints
Loan Operations Specialist
Alabama Ag Credit
06.2024 - 11.2025
- Assisted with marketing initiatives including brand events, community outreach, and promotional campaigns
- Coordinated cross-functional communication between operations and marketing teams to support campaign execution
- Prepared and analyzed operational reports, contributing to performance tracking and campaign insights
- Ensured accuracy and compliance across customer-facing materials and communications
Business Banking Manager
First Community Bank of Central Alabama
05.2022 - 06.2024
- Developed and maintained long-term client relationships, supporting account-based marketing and retention strategies
- Supported business product promotion through targeted outreach and relationship-driven selling
- Assisted with social media marketing initiatives, customer events, and community engagement efforts
- Represented the brand at local events, strengthening community presence and awareness
E-Banking Specialist
First Community Bank of Central Alabama
09.2019 - 05.2022
- Supported digital product marketing by educating customers on online and mobile banking features
- Assisted with online application workflows and customer onboarding experiences
- Provided customer insights and feedback to internal teams to improve digital product usability and messaging
Education
Bachelor of Science - Business Marketing & Management
Faulkner University
Montgomery, AL05-2022
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Compliance Management
- Social Media Marketing
- Event Coordinating
- Microsoft Office Certified
Certification
- Notary Public
- AIDT Leadership 1-4
Timeline
Personal Banker II
Cadence Bank
12.2025 - Current
Loan Operations Specialist
Alabama Ag Credit
06.2024 - 11.2025
Business Banking Manager
First Community Bank of Central Alabama
05.2022 - 06.2024
E-Banking Specialist
First Community Bank of Central Alabama
09.2019 - 05.2022
Bachelor of Science - Business Marketing & Management
Faulkner University