Katie Tharp
Brewton,AL
Summary
Dynamic sales professional with proven success at Concentrix, excelling in customer service and building rapport. Consistently exceeded sales targets through effective communication and product knowledge. Recognized for enhancing customer loyalty and fostering team collaboration, while mentoring junior staff to elevate overall performance. Committed to delivering exceptional service and driving brand awareness.
Overview
6
6
years of professional experience
Work History
Sales Advisor II
Concentrix
05.2020 - 08.2025
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Developed long-lasting client relationships by providing exceptional customer service.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
Reception Assistant
Three Trade Consultants
05.2019 - 05.2020
- Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
- Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
- Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
- Improved workplace atmosphere with excellent interpersonal skills, fostering positive relationships among team members and clients.
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
- Demonstrated adaptability in handling unexpected situations, quickly resolving issues to maintain smooth office operations.
Education
Associate of Arts - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL06-2018
Skills
- Sales experience
- Customer service experience
- Brand awareness
- Building rapport
Accomplishments
- Ranked #1 in Alabama Work at Home for 3 years.
Timeline
Sales Advisor II
Concentrix
05.2020 - 08.2025
Reception Assistant
Three Trade Consultants
05.2019 - 05.2020
Associate of Arts - Medical Billing And Coding
Ultimate Medical Academy
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