Katie Thomas

Title: Learning and Development Specialist

• Orchestrated company Learning Management System, facilitating, evaluating, and meticulously tracking metrics for all training initiatives.
• Leveraged Zendesk to streamline training requests and adeptly resolved technical challenges, resulting in a 98% employee satisfaction rate.
• Created engaging and informative training content using Rise 360 and Google Suite, ensuring comprehensive skill development across diverse teams.
• Spearheaded orientation and role-specific training sessions for an entire department, ensuring seamless onboarding and improved performance outcomes.
• Conducted in-depth evaluations of training programs, utilizing insights to drive continuous improvement and elevate overall training experience.
• Played a pivotal role in updating company Standard Operating Procedures (SOPs), aligning processes with industry best practices and regulatory standards.
• Championed company's Objectives and Key Results (OKR) initiative, fostering a goal-oriented culture and driving measurable progress toward strategic targets.
• Managed and maintained internal resource sites on Google, enhancing accessibility to essential training materials and resources.
• Sustained an outstanding training effectiveness rate of 97%, underscoring the commitment to delivering high-quality learning experiences.

Title: Special Educator, EBD Self-Contained

• Crafted engaging lesson plans through the county's Learning Management System and Microsoft Office tools, fostering interactive and effective learning experiences for students.
• Meticulously collected and analyzed daily data, utilizing insights to tailor instruction and address individual student needs, resulting in improved overall performance.
• Championed open communication and collaboration by leading meetings that brought together parents, advocates, county representatives, behavior specialists, and therapists, ensuring a holistic approach to student support and development.
• Served as a resourceful point of contact for parents, advocates, and stakeholders, nurturing positive relationships and enhancing the educational journey for students.
• Facilitated enriching special education training sessions, sharing expertise and insights with colleagues, thereby contributing to the professional growth of fellow educators.
• Skillfully balanced instructional responsibilities with administrative tasks, demonstrating a comprehensive understanding of the multifaceted role of a teacher.