KATIE THROCKMORTON
Orange,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Safe Shelter Manager
SAFE
12.2022 - Current
- Demonstrated ability to manage and direct staff in a safe shelter environment
- Facilitated group meetings between clients and staff to discuss issues related to their stay in the shelter
- Organized training sessions for staff on topics such as trauma-informed care, crisis intervention, conflict resolution
- Managed inventory of supplies needed for daily operations of the shelter
- Provided feedback on performance reviews for subordinate employees on an annual basis
- Supervised daily activities in order to maintain a safe, secure atmosphere for residents at all times
- Collaborated with other departments within the organization to coordinate events or programs aimed at helping clients move towards self-sufficiency
- Tracked data regarding client demographics, length of stay in the shelter
- Developed and implemented safety protocols for clients, volunteers, and staff
- Provided guidance and support to clients while they transition out of the shelter system into permanent housing solutions
- Maintained accurate records of client services provided in the shelter
- Prepared training manuals
- Provided direct service and support to individuals and clients, such as handling referral for child advocacy issues, conducting needs evaluation, and resolving complaints
- Evaluated staff, volunteer, and community training programs
- Demonstrated excellent organizational skills by accurately documenting client progress and interactions
- Explored creative problem-solving strategies with clients in order to improve outcomes
- Ensured safety of both staff members and clients through active management practices
- Maintained confidentiality of all client records in accordance with HIPAA regulations
- Assisted families in using and learning about society resources
- Provided guidance and support to department heads during times of transition or reorganization resulting in successful outcomes
- Conducted regular inventory checks on supplies and equipment to minimize losses due to theft or misuse
- Organized and implemented comprehensive training programs for new hires to ensure high standards of customer service
- Demonstrated proficiency in resolving complaints quickly and efficiently while maintaining a professional demeanor
- Ensured compliance with health and safety regulations by establishing protocols and conducting periodic inspections
- Trained staff members
- Assigned duties to workers and schedule shifts
- Observed and monitored staff performance to promote efficient operations and adhere to facility's policies and procedures
- Interviewed and hired applicants.
Community Service Volunteer
MESA
01.2018 - 11.2022
- Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
- Maintained clean facilities to better serve program needs.
- Exhibited excellent communications and customer service relations skills.
- Collaborated with local organizations to provide food baskets to families in need.
- Managed food drives that collected nutritious meals for those facing food insecurity within the community.
- Encouraged community engagement, organizing neighborhood meetings to discuss local issues and develop solutions.
- Increased public awareness on environmental issues through creation and distribution of informative pamphlets.
- Coordinated with local businesses to secure donations for food drives, enhancing support for underprivileged families.
- Monitored progress towards service plan goals.
Hospitality Manager
Sheetz
01.2011 - 06.2021
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
- Ensured compliance with industry standards and regulations through regular audits and inspections.
- Improved staff performance by providing comprehensive training programs focused on customer service skills.
- Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
- Scheduled work hours for 30 + employees to achieve adequate manpower coverage.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
Education
GED -
Liberty High School
Bealeton, VA06.2005
Skills
- Adaptability and Flexibility
- Team Collaboration
- Proficient in [Software]
- Analytical Thinking
- Attention to Detail
- Safety Planning
- Emergency Preparedness
- Marketing Communications
- Certified in CPR/AED
- Client meetings
- Staff Oversight
- Teamwork and Collaboration
- Written Communication
- Organizational Skills
- Time management abilities
- Data Analysis
- Active Listening
- Community Outreach
- Staff Training
- Goal Setting
- Basic First Aid
- Client Needs Assessments
- Nonprofit Administration
- Problem-Solving
- Reliability
- CPR/AED
- Client Advocacy
- Onsite facility tours
- Task Prioritization
- Interviewing skills
- Self Motivation
- Decision-Making
- Self-Directed
- Microsoft Office
- Conflict Resolution
- Clerical Support
- Flexible and Adaptable
- Team building
- Multitasking
- Adaptability
- Problem-solving abilities
- Time Management
- Continuous Improvement
Certification
- 01/2018 - 11/2022, Community Support Worker, MESA, Madison, VA
- 04/2011 - 06/2022, Hospitality Manager, Sheetz, Madison, VA
- Certified Housing Counselor
References
References available upon request
Timeline
Safe Shelter Manager
SAFE
12.2022 - Current
Community Service Volunteer
MESA
01.2018 - 11.2022
Hospitality Manager
Sheetz
01.2011 - 06.2021
GED -
Liberty High School
Similar Profiles
Kathy TatumKathy Tatum
Domestic Violence Victim Advocate at SafeDomestic Violence Victim Advocate at Safe
Devin KeilDevin Keil
Guest Service Representative at SAFEGuest Service Representative at SAFE
YOUSEF ALSENAIDIYOUSEF ALSENAIDI
Employee Relations Specialist at SAFEEmployee Relations Specialist at SAFE
Dfg SdfDfg Sdf
Sdf at SafeSdf at Safe
Sonya SimsSonya Sims
Practice Manager at Sentara Health SystemsPractice Manager at Sentara Health Systems