Katie Tippen
Minden,LA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and a positive attitude.
Overview
8
8
years of professional experience
Work History
Payroll Clerk
CW&W Contractors Inc.
07.2023 - Current
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Reduced payroll discrepancies by conducting thorough audits and reconciliations of employee records.
- Developed effective communication channels for addressing employee concerns regarding paychecks, leave balances, and overtime calculations.
- Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
- Established a well-organized filing system for maintaining all payroll-related documents securely.
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Maintained 99% accuracy in transferring correct data from payroll spreadsheets into system.
Job Site Office Manager
Strategic Digital Solutions
08.2021 - 05.2023
- Managed inventory control systems, tracking supplies usage to optimize ordering schedules and prevent stock shortages.
- Streamlined document filing systems, improving ease of access to critical information as needed by team members or external parties.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw all daily office operations and equipment maintenance.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Correctly labeled all power cables, telemetry wires, power plants, bays, and batteries inside of the buildings.
- Completed all documentation to ship the buildings to each cell site location.
Service Manager
Texas Roadhouse
10.2015 - 07.2021
- Boosted revenue with strategic marketing promotions and targeted advertising campaigns.
- Improved customer satisfaction by attentively addressing guest concerns and promptly resolving issues.
- Reduced staff turnover, providing comprehensive training programs and fostering a positive work environment.
- Ensured consistent food quality, working closely with the kitchen staff to maintain high standards of preparation and presentation.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Increased repeat business, building strong relationships with patrons through exceptional service and personalized attention.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Developed customer loyalty programs to increase customer satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in timely completion of audits by compiling relevant documentation and effectively communicating with auditors throughout the process.
- Reduced errors in accounts payable and receivable by maintaining organized records and conducting thorough reviews of invoices and payment transactions.
Education
Associate of Business Administration - Accounting Technology And Bookkeeping
Remington College
Shreveport, LA01.2023
High School Diploma -
Minden High School
Minden, LA05.2015
Skills
- New employee onboarding
- Time Management
- Self Motivation
- Multitasking
- Math Skills
- Employee Relations
- Microsoft Excel proficiency
- Thoroughness
- Customer Service
- Confidentiality Assurance
- Team Player
Accomplishments
- Received the Hospitality Spirit of Giving award in 2018 for my role as Local Store Marketer with Texas Roadhouse.
- Awarded Local Store Marketer of the Quarter in Quarter 4 of 2017 by increasing ROI higher than any store in our market.
- Achieved highest scoring audit to date in 2018 for the Bossier location Texas Roadhouse by completing daily operations with accuracy and efficiency.
- Increased social media interactions and followers by 15% in one quarter.
Timeline
Payroll Clerk
CW&W Contractors Inc.
07.2023 - Current
Job Site Office Manager
Strategic Digital Solutions
08.2021 - 05.2023
Service Manager
Texas Roadhouse
10.2015 - 07.2021
Associate of Business Administration - Accounting Technology And Bookkeeping
Remington College
High School Diploma -
Minden High School
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