Katie Titus
Clovis,CA
Summary
Dynamic professional with a proven track record at Clovis Unified School District, adept in software knowledge and teamwork. Excelled in enhancing data integrity and fostering a supportive environment, significantly improving customer service and operational efficiency. Demonstrates exceptional problem-solving abilities and interpersonal skills, ensuring seamless academic and administrative processes.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
School-registrar
Clovis Unified School District
06.2017 - Current
- Provided exceptional customer service to parents and students, addressing inquiries and resolving issues in a timely manner.
- Coordinated with other departments to ensure seamless communication regarding student records and program requirements.
- Served as liaison between school administration, faculty members, and students regarding all matters relating to academic records.
- Managed the coordination of credit transfers and transcript evaluations for incoming transfer students, enabling smooth academic transitions into new programs.
- Contributed to the development of school policies by providing input on registration procedures, attendance tracking, and transcript management.
- Supported school events by managing logistics related to graduation ceremonies, awards programs, and orientation sessions.
- Enhanced data integrity by conducting regular audits of student records and promptly correcting discrepancies as needed.
- Maintained accurate student records through diligent monitoring and data entry, ensuring compliance with state and federal regulations.
- Collaborated with school administrators to develop efficient scheduling strategies, optimizing course availability and maximizing staff resources.
Medical Office Manager
Farmers Insurance District Office
09.2007 - 05.2010
- Recruited and mentored top-performing insurance agents, fostering a supportive and results-driven work environment.
- Managed day-to-day operations including staffing schedules, claims handling procedures, compliance audits, office maintenance, and inventory management.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma -
Clovis High School
Clovis, CASkills
- Teamwork and Collaboration
- Software Knowledge
- Problem-solving abilities
- Time Management
- Multitasking Abilities
- Organizational Skills
- Adaptability and Flexibility
- Self Motivation
- Reliability
- Adaptability
- Professionalism
- Interpersonal Skills
Timeline
School-registrar
Clovis Unified School District
06.2017 - Current
Medical Office Manager
Farmers Insurance District Office
09.2007 - 05.2010
High School Diploma -
Clovis High School
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