KATIE TODD COLLARD

• Directed daily store operations to enhance customer experience and drive sales performance.
• Managed inventory levels, ensuring accurate stock replenishment and minimizing shrinkage.
• Trained and mentored staff on operational procedures, promoting a culture of teamwork and excellence.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Assisting in an innovative medical clinic

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
• Followed comprehensive clinical protocols to safeguard patient safety.
• Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
• Collaborated with clinical staff to implement quality improvement initiatives that enhanced overall clinic performance metrics.
• Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Increased sales through effective merchandising strategies and targeted promotions.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
• Delivered prompt service to prioritize customer needs.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Responded to customer requests for products, services, and company information.