Katie Toleu
Santa Rosa,CA
Overview
1
1
Certification
Work History
Assistant Store Manager/ Lead Sales Associate
SALLY BEAUTY
- Oversaw all sales operations for merchandise, maintaining top performance in district.
- Ensured exceptional customer service for all guests, enhancing overall experience.
- Executed monthly planograms to keep store displays fresh and engaging.
- Monitored cleanliness and sanitization protocols to uphold safety standards.
- Developed weekly employee schedules, accommodating individual needs as required.
- Tracked associate performance daily to achieve sales goals consistently.
Sales Associate
Drybar
- Tracked commission sales on products and tools to monitor performance metrics.
- Scheduled appointments through site booker for efficient client management.
- Ensured exceptional client care by addressing needs promptly and effectively.
- Applied proper sanitation techniques to maintain hygiene standards for all implements.
- Collaborated with stylists to promote a safe and effective salon environment.
Sales Associate
Sephora at Kohls
- Directed operational tasks for associates to enhance efficiency.
- Greeted and assisted clients to provide exceptional service.
- Achieved daily sales goals for entire team through strategic planning.
- Developed comprehensive sales plans in collaboration with beauty advisors.
- Performed inventory updates to maintain accurate stock levels.
- Managed weekly shipments and organized product stocking.
Key Holder
Salon Centric
- Oversaw operational tasks for associates to enhance efficiency.
- Answered phones promptly to maintain high customer satisfaction.
- Executed opening and closing store responsibilities effectively.
- Collected customer feedback to identify areas for improvement.
- Monitored associates’ well-being to ensure a safe work environment.
Buy Center Representative
Hansel Volkswagen
- Contacted clients to facilitate vehicle purchases.
- Scheduled appointments at designated locations.
- Conducted timely follow-ups with clients post-appointment.
- Refueled vehicles upon client purchase completion.
- Picked up and delivered checks to clients efficiently.
Sales Consultant
Honda of Marin
- Executed daily outreach through 30 calls, 30 texts, and 30 emails to potential clients.
- Engaged potential clients to secure outright vehicle transactions efficiently.
- Facilitated exceptional deals for clients to ensure satisfaction with new or pre-owned vehicles.
- Produced videos showcasing new inventory to enhance customer service experience.
- Coordinated vehicle pickup and delivery for clients to provide outstanding service.
- Utilized UP system to streamline client interactions and improve service delivery.
Education
High School Diploma -
Yolo High School
West Sacramento, CA05-2021
Federico beauty institute
Skills
Sales management and tracking
- Customer service and engagement
- Employee scheduling and coaching
- Inventory control and restocking
- Team collaboration and conflict resolution
- Operational efficiency and performance evaluation
- Effective communication skills
- Time management and prioritization
- Business development strategies
- Budgeting and cost control
Awards
Key holder, California Cosmetology License, Valid California Drivers License, Valid California Sales License
Certification
- Sales License 07/2024
Languages
English
Full Professional
Timeline
Assistant Store Manager/ Lead Sales Associate
SALLY BEAUTY
Sales Associate
Drybar
Sales Associate
Sephora at Kohls
Key Holder
Salon Centric
Buy Center Representative
Hansel Volkswagen
Sales Consultant
Honda of Marin
High School Diploma -
Yolo High School
Federico beauty institute