Katie Tompkins
Overview
14
14
years of professional experience
Work History
Maintenance Coordinator
Powerstone Property Management
05.2024 - Current
- Assign duties and projects to employees and oversee their progress
- Quickly self-taught HOA systems and CC&R by-laws
- Implement new systems to streamline slow, outdated HOA processes
- Liaison between BOD, committees, vendors, and homeowners
- Advise BOD and committees on CC&Rs and HOA Standards and Guidelines
- Administrative and data entry tasks to ensure committees have up-to-date information on projects, homeowner violations, and new laws
Service Operations II
Farmers Insurance
03.2021 - 04.2023
- Answered phone calls and chats to Agents with insurance policy questions and unresolved issues
- Maintained thorough, up-to-date, working knowledge of established procedures, methods, contractual provisions, and regulatory requirements
- Effectively communicated difficult insurance policies to agents
Pre-Imaging Services
ARA Diagnostic Imaging
10.2017 - 01.2021
- Scheduled patients for MRI's, CT's, Nuclear Medicine, Ultrasound, Mammogram’s and Fluoroscopy exams
- Interpreted medical referrals through diagnostic codes and the requested imaging exams
- Acquired hands-on experience with ICD-9, ICD-10, and CPT coding systems, enhancing my understanding of medical coding
- Health Insurance and authorization knowledge
Shift Supervisor
Starbucks
Lake Forest, CA
07.2013 - 09.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cashier
Ralphs Grocery
Lake Forest, CA
03.2011 - 06.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School -
El Toro High School
Lake Forest, CASkills
- HIPPA Compliance
- ICD-9 & ICD-10 Knowledge
- CPT Knowledge
- Medical Terminology
- Anatomy Knowledge
- Self Starter
- Detail Oriented
- Evaluation & Problem Solving
- Time Management
- Task prioritization
- Interpersonal skills
- Scheduling coordination
- Data entry and analysis
- Attention to detail
- Customer service
- Adaptability and flexibility
- Documentation skills
- Workflow optimization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Maintenance Coordinator
Powerstone Property Management
05.2024 - Current
Service Operations II
Farmers Insurance
03.2021 - 04.2023
Pre-Imaging Services
ARA Diagnostic Imaging
10.2017 - 01.2021
Shift Supervisor
Starbucks
07.2013 - 09.2017
Cashier
Ralphs Grocery
03.2011 - 06.2013
High School -
El Toro High School