Katie Torres

General Manager

InspireBrands

02.2021 - 04.2024

Managed fiscal budgets, monitored financial performance, set budgets and controlled expenses which ensured a fiscally responsible unit.
Implemented financially responsible behaviors by recruiting and training in coordination with weekly schedules and labor management.
Direct liaison between new employees, Human Resources, Technology Support and benefits available. Provided vast array of resources and information about employee benefits, brand policies, procedures and management practice. provided ethical support and professional supervision and feedback. Provided documentation, records, and other information necessary to support all employee. Provided employee reviews as well as rated performance to advise H.R. on annual hourly wage increase decisions.
Managed a diverse team of professionals while using daily systems to keep the team engaged. Simultaneously created a positive work environment resulting in record breaking low turnover, and high employee satisfaction. Proactively using retention strategies to improve our teams bench plan as well.
Drove strategies developed to increase sales and profitability. Implemented awareness centered on core task of meeting the overall satisfaction of our guests and employees alike. Striving to always make a difference and encompass brand values at the same time.
Created collaborative relationships with guests, vendors, remote employees and other business managers as well as my own team to ensure long-term success and loyalty to all brand standards and procedure.
Implementation and coordination of daily systems to ensure that my team and I met these financial objectives by driving awareness, understanding and accountability to the P&l budget.
Implemented and fostered a supportive, inclusiveness environment. Designed with teamwork, leading by example and providing side by side support, by providing in the moment coaching and monitoring driving motivation and encouraging adherence to all brand policies, procedures, practices and all local, state and federal employment laws and regulation.
Provided direct connections to all training tools and resources available to the team through establishing supportive relationships between myself, our management team and all benefits available as well as providing the linkage to brands Human Resource Manager.
Coordinated all brand goals as well as team goals through weekly meetings. 1:1's with each employee to provide opportunity for their training goals, feedback, or concerns to be met.
Strategized weekly with my management team, to provide informative coaching to help our team develop thru brand awareness, implemented strategies to provide effective team development.
On-Call 7 days a week for all operational emergencies, or necessities.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.