KATIE TUCKER
Salisbury
Summary
Office professional prepared for this role with comprehensive experience in administrative functions, scheduling, and office management. Known for driving efficiency and streamlining processes to support organizational goals. Excels in team collaboration and adapts readily to changing needs, ensuring reliable and consistent performance.
Overview
11
11
years of professional experience
Work History
Office Administrator
800response
03.2025 - Current
- Manage daily administrative operations, including bi-weekly payroll processing, customer payment entry, and maintaining filing systems. Serve as the primary point of contact for internal staff and external partners, ensuring timely and professional communication. Maintain organized records and support the HR, finance, and operations teams. Coordinate meetings, prepare agendas, and streamline office workflows. Handle sensitive information with discretion and enforce company policies and procedures.
Senior Customer Service Representative
800response
08.2021 - 03.2025
- Handled customer inquiries and resolved issues directly or through Sales/Client Engagement Specialists. Responsibilities included answering phones, creating support cases and opportunities, addressing billing questions, and providing initial technical support. Onboarded new customers in Salesforce and CSI, sent welcome kits and communications, managed data/report requests, and maintained customer records. Collaborated with accounting and marketing teams and participated in regression testing and monthly reporting.
Administrative / Marketing Assistant
800response
09.2019 - 08.2021
- Supported administrative and accounting functions including phone support, incoming/outgoing mail, payment processing, invoicing, bank reconciliation, inventory management, and kitchen restocking. Assisted the marketing team by creating dashboards, researching leads, managing social media posts, producing reports, and coordinating mass mailings. Played a key role in internal team support before transitioning into a full-time customer service role.
Operations Team Manager
NG Advantage
04.2014 - 09.2019
- Started in dispatch operations and progressed into leadership roles. Promoted to dispatch lead within a year and later managed day and night shift crews (5+ team members) on 7-day rotations, remaining on call 24/7. In 2019, promoted to manage all four shifts (10 staff total). Responsibilities included dispatch scheduling, team leadership, data monitoring, customer communications, and trailer handling. Recognized for team development and effective decision-making under pressure.
Education
High School Diploma -
Bellows Free Academy
St. Albans, VT06.2005
Skills
- Strong attention to detail
- Fast learner
- Excellent communication skills
- Team player and collaborator
- Customer service and administrative expertise
- Familiar with Salesforce, CSI, and Microsoft Office
Timeline
Office Administrator
800response
03.2025 - Current
Senior Customer Service Representative
800response
08.2021 - 03.2025
Administrative / Marketing Assistant
800response
09.2019 - 08.2021
Operations Team Manager
NG Advantage
04.2014 - 09.2019
High School Diploma -
Bellows Free Academy
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