Katie Valenti
Houston,TX
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance community performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Community Manager
Asset Living
12.2025 - Current
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Provided all necessary information during a management take over.
- Guided team members during the management take over on how new systems worked as I was learning them as well.
Community Manager
Tanglewood Property Group
08.2023 - 12.2025
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Evaluated property conditions and recommended improvements.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Completed annual rent calculations using housing database software.
Assistant Community Manager
Tanglewood Property Group
01.2020 - 08.2023
- Received and processed resident payments, and updated system accounts with latest information.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Participated in community events to promote services and engage with public.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Met with residents to gather information and develop effective solutions.
Leasing Agent
Tanglewood Property Group
01.2013 - 12.2019
- Distributed and followed up on tenant renewal notices.
- Invited prospects to fill out application upon completion of property tour.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept meticulous records of correspondence between management and tenants.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Used AMSI and MRI Software to keep record of financial transactions and rental applications.
Leasing Agent
BG Personnel
01.2012 - 01.2013
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Stayed flexible when needed at any property.
Education
High School Diploma -
Pasadena Memorial High School
Pasadena, TXSkills
- Income and expense management
- Payment management
- Property tours and inspections
- Maintenance coordination
- Rents collection
- Resident event planning
- Property inspections
- Renter communication
- Lease administration
- Fair housing compliance
- Tenant challenge resolution
- Budget management
Certification
- CAM
- Grace Hill - Fair Housing, Human Trafficking in Rental Housing, Durg Free Workplace, Sexual Harassment, Fire Prevention, Hoarding, Recognizing and Responding to Microaggressions
Timeline
Community Manager
Asset Living
12.2025 - Current
Community Manager
Tanglewood Property Group
08.2023 - 12.2025
Assistant Community Manager
Tanglewood Property Group
01.2020 - 08.2023
Leasing Agent
Tanglewood Property Group
01.2013 - 12.2019
Leasing Agent
BG Personnel
01.2012 - 01.2013
High School Diploma -
Pasadena Memorial High School