Katie Vandenburgh
Sonora
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Detail-oriented business manager with expertise in scheduling optimization and service coordination. Proven track record in enhancing client satisfaction and operational efficiency through effective communication and decision-making.
Overview
26
26
years of professional experience
Work History
Business Manager/Scheduler
Comphel Heating & Air Conditioning Inc
Sonora
09.2022 - 11.2025
- Managed daily operations for heating and air conditioning services across multiple departments.
- Coordinated scheduling for service technicians and installation teams to optimize efficiency.
- Developed customer service protocols that enhanced client satisfaction and engagement.
- Oversaw inventory management for HVAC parts, ensuring timely restocking as needed.
- Collaborated with vendors to secure on-time delivery of essential equipment and supplies.
- Maintained financial records, prepared budgets, and monitored expenditures for operational health.
- Accounts Payable/Accounts Receivable
Dispatcher/Lead CSR
Mo-Cal Office Solutions Inc
Modesto
02.2004 - 09.2022
- Coordinated delivery schedules for timely service and efficient operations.
- Monitored incoming calls to manage customer requests effectively.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Managed daily delivery and work schedules to maximize coverage.
- Answered customer requests with information about product availability, shipping information and status updates.
- Received and dispatched calls for emergency services.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Prepared daily work and run schedules.
- Received or prepared work orders.
- Oversaw communications within assigned territories.
- Trained new representatives on company policies and systems.
- Coordinated scheduling and workflow for customer support staff efficiently.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Collected deposits or payments and arranged for billing.
Dispatcher Coordinator
Waste Management Company
Modesto
02.2000 - 01.2004
- Coordinated daily schedules for drivers and routes efficiently.
- Documented delivery logs and maintained accurate records consistently.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Scheduled loads according to priority and available equipment.
Education
High School Diploma -
Grace M Davis High School
Modesto06-1997
Skills
- Scheduling optimization
- Service coordination
- Data entry accuracy
- Communication skills
- Attention to detail
- Verbal and written communication
- Vendor engagement
- Customer service
- Decision-making
- Operations management
- Financial management
- CRM software
- Data collection
- Microsoft Office 365
- E-Automate
- Quick books
- AP/AR
Timeline
Business Manager/Scheduler
Comphel Heating & Air Conditioning Inc
09.2022 - 11.2025
Dispatcher/Lead CSR
Mo-Cal Office Solutions Inc
02.2004 - 09.2022
Dispatcher Coordinator
Waste Management Company
02.2000 - 01.2004
High School Diploma -
Grace M Davis High School