Summary
Overview
Work History
Skills
Languages
Certification
Affiliations
Timeline
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Katie Van Treeck

Katie Van Treeck

Greenwood Village,CO

Summary

Accomplished Assistant General Manager at Hyatt Place DTC, adept in staff development and budgeting expertise, significantly optimizing profitability. Demonstrated excellence in problem-solving and team leadership, ensuring top-tier guest satisfaction. Mastered both hard skills like bookkeeping and inventory management as well as soft skills like effective communication, contributing to a cohesive, high-performing work environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Hyatt Place DTC
Greenwood Village
03.2022 - Current
  • Review P&L and track and input invoices to keep budget up to date and accurate
  • Control budgets and conducted financial analysis to optimize profitability
  • Participate in forecasting to set revenue expectations
  • Supervise employees from various departments, promoting cohesive cooperation
  • Assist the General Manager with any and all assignments
  • Complete end of month tasks and inventory tracking
  • Create a critique for owners on our performance for peak production
  • Ensure the day-to-day operations run smoothly to produce high levels of customer service and satisfaction
  • Handle any guests' complaints and concerns
  • Be available to staff calls and questions
  • Managing the schedules of all employees and verify correct staffing is provided as required within labor budget costs
  • Developed and implemented effective strategies to maximize sales and profits.
  • Maneuver through all emergencies to protect the safety of both staff and guests.

Front Desk Supervisor

Hyatt Place DTC
Greenwood Village
03.2021 - 03.2022
  • Oversee front desk employees to verify productivity
  • Monitor reservation preferences to ensure optimal guest experience
  • Effectively communicated with housekeeping staff about guest concerns and requests
  • Train crew members to deliver outstanding service.

Guest Service Agent

Drury Inn & Suites DTC
Greenwood Village
06.2017 - 03.2020
  • Deliver exceptional, fast and friendly service
  • Skillfully anticipated and addressed guest service needs
  • Constantly adhered to quality expectations and standards
  • Dedicated time to guarantee that each and every guest feels comfortable and at home.

Assistant Manager

Honor Society Handcrafted Eatery
07.2016 - 04.2017
  • Write order supply requests to replenish merchandise
  • Maintain daily records of all transactions and generate reports for general manager
  • Address customer inquiries and complaints to improve guest experiences
  • Exhibit thorough knowledge of all food, beverages, and supervisory duties.

Skills

  • Team leadership
  • Staff development
  • Problem solving
  • Bookkeeping
  • Schedule management
  • Quick learner
  • Communication
  • Decision making
  • Mathematics
  • Efficient
  • Business operations knowledge
  • Employee Relations
  • Inventory Control
  • Budget Control
  • Drawing

Languages

Spanish
Professional
American Sign Language
Professional

Certification

  • Certified Hospitality Supervisor
  • TIPS
  • Serve Safe
  • CPR

Affiliations

  • Professional Muralist
  • Charcoal Portrait Artist
  • Painter

Timeline

Assistant General Manager

Hyatt Place DTC
03.2022 - Current

Front Desk Supervisor

Hyatt Place DTC
03.2021 - 03.2022

Guest Service Agent

Drury Inn & Suites DTC
06.2017 - 03.2020

Assistant Manager

Honor Society Handcrafted Eatery
07.2016 - 04.2017

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Katie Van Treeck