Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katie Veras

Lawrence,MA

Summary

  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
  • Caring home health aide dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies.
  • Responsible Residential Support professional committed to supporting students in all facets of campus life, including emotional guidance and campus safety. Bringing 4 years of experience combined with strong desire to create lasting and positive student rapport.
  • Dedicated cashier and server with 3 years of experience. Professional when answering customers questions.

Overview

8
8
years of professional experience

Work History

Animal Care Technician

Charles River Laboratories
Wilmington, MA
06.2021 - Current
  • Restrained animals safely during exams and procedures.
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Administered medications to animals in treatment and documented changes in condition.
  • Collected, prepared and labeled samples for laboratory testing, culture and microscopic examination.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Performed laboratory tasks by developing radiographs and x-ray images and testing blood and bodily fluids.

Residential Counselor

Vinfen, Greater Boston Area
Groveland, MA
03.2020 - 05.2021
  • Working in an Intensive Medical Group Living Environment.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
  • Organize their daily lives, assisting with activities of daily living, transportation to and from appointments, coordinating with care providers and family members.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.

Home Health Aide

Senior Helpers National
Danvers, MA
09.2017 - 03.2020
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.

CNA

Maestro Health
Lawrence, MA
05.2016 - 09.2017
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Crew Trainer

Dunkin' Donuts
Methuen, MA
08.2015 - 05.2016
  • Taught new team members correct procedures for all areas of operations.
  • Trained other employees in customer service, food safety and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Crew Member

McDonald's
Methuen, MA
06.2014 - 08.2015
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.

Education

Northern Essex Community College
Haverhill, MA

High School Diploma -

Lawrence High School
Lawrence, MA
05.2014

Skills

  • Animal Examinations
  • Weight Charting
  • Daily Logs
  • Microsoft PowerPoint
  • Technician Assistance
  • Student Behavior Observance
  • Call Answering and Routing
  • Mental Health Disorders
  • Crisis Situations
  • Living Skills Assistance
  • Resident Service Plans
  • Employee Training and Supervision
  • Inventory Counts
  • Heavy Lifting
  • Customer Service
  • Cash Register Operations
  • Patient and Compassionate
  • Daily Charting

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Animal Care Technician

Charles River Laboratories
06.2021 - Current

Residential Counselor

Vinfen, Greater Boston Area
03.2020 - 05.2021

Home Health Aide

Senior Helpers National
09.2017 - 03.2020

CNA

Maestro Health
05.2016 - 09.2017

Crew Trainer

Dunkin' Donuts
08.2015 - 05.2016

Crew Member

McDonald's
06.2014 - 08.2015

Northern Essex Community College

High School Diploma -

Lawrence High School

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