Katie Waresback
Bloomfield,NM
Summary
Leveraged nearly 6 years of customer service experience across diverse industries, consistently delivering exceptional service with composure and empathy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Caregiver
Avamere
Rio Rancho, New Mexico
08.2024 - 05.2025
- Assisted clients with daily living activities and personal care needs.
- Ensured a safe living environment by adhering to health and safety protocols.
- Administered prescribed medications following proper guidelines and schedules.
- Collaborated with family members to address client care preferences and concerns.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Caregiver
La vita bella home healthcare
Albuquerque, NM
09.2023 - 08.2024
- Assisted clients with daily living activities and personal care needs.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Coordinated transportation for clients to medical appointments or social events.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Receptionist
Pet Paradise Resort
Rio Rancho, NM
01.2023 - 10.2023
- Facilitated welcoming experiences for incoming and outgoing pets to enhance comfort.
- Completed intake forms to ensure accurate records for all incoming pets.
- Managed morning operations, maintaining balanced registers at shift start and end.
- Administered medications per instructions from pet parents while ensuring proper feeding and care.
- Supervised daily outings to day camp, ensuring correct playgroup assignments.
Greet team member
Defined Fitness
Rio Rancho, New Mexico
03.2022 - 12.2022
- Ensured cleanliness and organization of fitness equipment to enhance user experience.
- Welcomed guests upon arrival and departure to promote a friendly atmosphere.
- Conducted facility tours for prospective members, successfully selling gym packages.
- Managed opening and closing procedures, including balancing register at each instance.
Receptionist
The head shop salon & day spa
Farmington, New Mexico
04.2021 - 05.2022
- Maintained organized reception area for a professional appearance.
- Provided information about services offered to clients and visitors.
- Collaborated with team members to improve office operations smoothly.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Sorted incoming mail and directed to correct personnel each day.
Cashier
Big R
Farmington, New Mexico
05.2020 - 04.2021
- Processed customer transactions using cash register and point-of-sale system.
- Maintained accurate cash drawer to ensure proper balance at end of shift.
- Assisted customers with product inquiries and provided excellent service.
- Restocked shelves and organized merchandise for easy access and visibility.
- Handled returns and exchanges according to store policies and procedures.
- Collaborated with team members to maintain a clean and safe work environment.
- Trained new cashiers on register operations and customer service standards.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Some College (No Degree) - Certification in Health and Wellness
Central New Mexico Community College
Albuquerque, NMSome College (No Degree) - Medical Coding/ Billing
San Juan College
Farmington, NMSkills
- Personal care and assistance
- Medication administration
- Lifting and transferring
- Elderly and senior care
- Pet care and animal behavior
- Customer service and client communication
- Attention to detail
- Appointment scheduling
- Record management and data entry
- Organizational skills
- Office administration
- Cash handling and point-of-sale operation
- Typing speed of 50 wpm
Certification
Health and Wellness
References
References available upon request.
Timeline
Caregiver
Avamere
08.2024 - 05.2025
Caregiver
La vita bella home healthcare
09.2023 - 08.2024
Receptionist
Pet Paradise Resort
01.2023 - 10.2023
Greet team member
Defined Fitness
03.2022 - 12.2022
Receptionist
The head shop salon & day spa
04.2021 - 05.2022
Cashier
Big R
05.2020 - 04.2021
Some College (No Degree) - Certification in Health and Wellness
Central New Mexico Community College
Some College (No Degree) - Medical Coding/ Billing
San Juan College