Katie Washburn
Elmira,NY
Summary
Accomplished Medical Office Assistant with a proven track record at Arnot Health, adept in HIPAA Compliance and patient flow management. Excelled in enhancing patient care through effective problem-solving and computer skills, significantly improving appointment scheduling efficiency. Demonstrated exceptional physician assistance and specimen collection capabilities, fostering positive patient outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Arnot Health
10.2021 - Current
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Coordinated patient scheduling, check-in, check-out.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Prepared and processed patient referrals and transfer requests.
- Measured vital signs and took medical histories to prepare patients for examination.
- Conducted EKGs and collected samples from patients for laboratory testing purposes.
- Ordered medical supplies, maintained inventory logs, and restocked exam rooms when needed.
- Performed basic lab tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
Direct Support Professional
Chemung Schuyler ARC
05.2021 - 09.2021
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Transported clients to medical and dental appointments to provide support.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
CNA
Chemung County Nursing Facility
07.2011 - 05.2021
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Education
High School Diploma -
Thomas A. Edison High School
Elmira Heights, NY06.2008
Skills
- Problem-Solving
- HIPAA Compliance
- Computer Skills
- Physician assistance
- Specimen Collection
- Appointment Scheduling
- Patient Flow
Certification
- CPR Certified (American Heart Association)- 5/17/2023-5/2025
Timeline
Medical Office Assistant
Arnot Health
10.2021 - Current
Direct Support Professional
Chemung Schuyler ARC
05.2021 - 09.2021
CNA
Chemung County Nursing Facility
07.2011 - 05.2021
High School Diploma -
Thomas A. Edison High School
Similar Profiles
Megan DePaduaMegan DePadua
RN Outpatient Case Manager/coordinator at Arnot HealthRN Outpatient Case Manager/coordinator at Arnot Health
Allison KelleyAllison Kelley
Benefit and Project Specialist at Arnot HealthBenefit and Project Specialist at Arnot Health
Amber MosherAmber Mosher
Senior Human Resources Coordinator at Arnot HealthSenior Human Resources Coordinator at Arnot Health