Summary
Overview
Work History
Education
Skills
Dates Available
References
References
Timeline
Generic

KATIE WATKINS

Toledo,OH

Summary

Proven servant leader of 11+ years with a passion for the field. Looking to obtain a leadership position where I can play a direct role in the growth and development of my organization, in order to achieve outstanding results. With strong background in team growth and development, I strive to create an environment conducive to reaching company goals and providing an exceptional customer focused experience.

Overview

11
11
years of professional experience

Work History

Store Manager/Certified Buyer

Clothes Mentore
Perrysburg, OH
02.2023 - 01.2024
  • Took over sustainable resale clothing store in need of structure and rebuilding.
  • Recruited, trained and hired Customer Service Representatives and Certified Buyers.
  • Oversaw merchandise and buying standards and fine-tuned guidelines in order to enhance the overall customer experience.
  • Had a direct hand in the inventory that was received, and trained buyers to align with the seasonal styles-guides and customer demand.
  • Built rapport and trust with customers, thus was able to procure a collection of luxury and high-end accessories. As a result this created a high dollar inventory margin and increased average sales per week.
  • Leveraged in store visibility with use of social media platforms. By posting live videos, reels and photos of new and highly sought after merchandise, I was able to increase average daily foot traffic and welcome return customers.
  • Expanded shopping channel by posting inventory to Ecommerce platform Shopify.

Store Manager

Cost Plus World Market
Columbus, ND
10.2012 - 11.2022
  • Responsible for the growth and development of a team of 20-30 associates
  • Mentored a leadership team of 3 assistant managers
  • Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
  • Partnered with my Field leader to ensure I was consistently aligned with the companies vision of success
  • Cross trained team members in multiple areas of the store in order to provide optimal customer experience
  • Performed daily operations, such as cash handling, task delegation and maintained Data integrity
  • Resolved customer service complaints in a timely and efficient manner
  • Interviewed, hired, and onboarded new associates
  • Planned and executed shop sets and schematics in an efficient manner aligned with company expectation
  • Accomplishments: Took over an underperforming store and increased annual sales results from 2.9M to 3.2M in fiscal year 2021
  • Leveraged and developed existing associates and internally promoted two associates to assistant manager positions.

Education

English Literature -

Ohio University

Skills

  • Interpersonal Leadership
  • Conflict Resolution
  • Payroll & Scheduling
  • Time Management
  • Customer Service
  • Communication
  • Critical Thinking
  • Visual Merchandising
  • Social Media

Dates Available

  • 10/01/12, 11/01/22
  • 07/01/10, 07/01/12
  • 11/01/05, 06/01/12

References

Available upon request.

References

References available upon request.

Timeline

Store Manager/Certified Buyer

Clothes Mentore
02.2023 - 01.2024

Store Manager

Cost Plus World Market
10.2012 - 11.2022

English Literature -

Ohio University

Similar Profiles

CREATE PROFILE
KATIE WATKINS