Katie Watrous
Groton,CT
Summary
Dynamic manager with a proven track record at 85th Day Food Community, excelling in customer service and team leadership. Enhanced operational efficiency through staff training and innovative problem-solving, resulting in improved guest satisfaction. Skilled in time management and culinary creativity, fostering a culture of excellence and continuous improvement.
Overview
13
13
years of professional experience
Work History
Manager and Server
85th Day Food Community (Harings)
05.2024 - Current
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Supported team members with training on operational tools and systems.
- Participated in project meetings, providing input on process improvements and workflow efficiency.
- Coordinated schedules and resources to optimize team productivity.
- Assisted in inventory management, monitoring stock levels and reporting discrepancies.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server/Manager
85th Day Food Community (Engine Room & Stone Acres Farm)
08.2014 - Current
- Managed daily operations ensuring efficient service delivery and customer satisfaction.
- Trained and developed team members on menu knowledge and service protocols.
- Coordinated staff schedules to optimize coverage during peak hours.
- Implemented processes to streamline table turnover and reduce wait times.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
Hot Line & Raw Bar/ Master Cook
Bar Americain
09.2012 - 07.2014
- Developed and executed innovative menu items, enhancing culinary offerings and guest satisfaction.
- Oversaw kitchen operations, ensuring compliance with health and safety regulations.
- Streamlined food preparation processes, increasing efficiency in service delivery.
- Maintained a clean and organized workspace, adhering to strict health and safety guidelines at all times.
- Mentored junior cooks, providing guidance on proper cooking techniques and presentation skills to enhance their professional development.
Education
High School Diploma -
Robert E. Fitch Senior High School
Groton, CTSkills
- Customer service
- Team leadership
- Time management
- Staff training and development
- Complex Problem-solving
Timeline
Manager and Server
85th Day Food Community (Harings)
05.2024 - Current
Server/Manager
85th Day Food Community (Engine Room & Stone Acres Farm)
08.2014 - Current
Hot Line & Raw Bar/ Master Cook
Bar Americain
09.2012 - 07.2014
High School Diploma -
Robert E. Fitch Senior High School