Katie Waugh
Buford,GA
Summary
Knowledgeable Store Manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management. Ready to tackle new challenges and build success with an exciting organization.
Overview
18
18
years of professional experience
Work History
Store Manager
Kohl's
12.2017 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements. Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant Store Manager
Kohl's
01.2008 - 12.2017
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Education
No Degree -
Rutgers University
New Brunswick, NJSkills
- Employee Motivation
- Customer Relations
- Multitasking and Prioritization
- Recruitment and Hiring
- Store merchandising
Timeline
Store Manager
Kohl's
12.2017 - Current
Assistant Store Manager
Kohl's
01.2008 - 12.2017
No Degree -
Rutgers University
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