Summary
Overview
Work History
Education
Skills
Timeline
Server

Katie Weaver

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

9
9
years of professional experience

Work History

Server

Darden Restaurants Inc- Longhorns
09.2020 - Current
  • Collaborated with kitchen staff to ensure timely meal preparation and address special requests.
  • Developed strong relationships with regular patrons, fostering loyalty and repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences..
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.

Fine Dining Server

Chop House on the Bricks
05.2019 - 2021
  • Assisted hosts and hostesses with seating of guests during rush times.
  • Calculated check amounts and split checks when parties requested separate checks.
  • Completed all side work after completion of dining service.
  • Completed an entire food service and training course when hired as a restaurant server.
  • Demonstrated responsible alcohol serving practices by checking guest identification and ensuring that guests were not over served.
  • Effectively maintained a clean working environment during shift.
  • Helped resolve guest problems by remaining positive, friendly and respectful.
  • Increased check average amount by working to up sell various food and drink items to patrons.
  • Memorized an extensive specials menu of over 10 food items, drinks and all ingredients.
  • Recommended entrée or drink choices to guests by listening to their preferences and concerns.
  • Used the point of sale, or POS, system to place orders and print checks.
  • Delivered exceptional guest experiences through attentive service and personalized interactions.
  • Trained new servers on fine dining protocols and menu knowledge, enhancing team performance.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.

Server

Chili's
02.2019 - 08.2019
  • Calculated check amounts and split checks when parties requested separate checks.
  • Completed all side work after completion of dining service.
  • Completed an entire food service and training course when hired as a restaurant server.
  • Delivered outstanding customer service by serving food and drinks to guests.
  • Effectively maintained a clean working environment during shift.
  • Demonstrated responsible alcohol serving practices by checking guest identification and ensuring that guests were not over served.
  • Ensured all meals served to patrons met quality standards.
  • Helped resolve guest problems by remaining positive, friendly and respectful.

Front Of House Team Member/Headset

Chick-fil-a
11.2016 - 08.2018
  • Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
  • Assisted clients in understanding their available options and helped them select the right service plans for their needs.
  • Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.
  • Evaluated the customers' needs and provide service options to meet their requirements.
  • Followed up with customers ensuring their satisfaction with their purchases.
  • Greeted customers and offered them assistance where possible.
  • Operated point-of-sale system efficiently, processing orders accurately and handling transactions.
  • Operated cash register efficiently, ensuring accurate transactions and balanced cash drawers.

Education

High School Diploma -

Thomas County Central High
Thomasville, GA
05.2018

Skills

  • Excellent communication
  • Ability to memorize
  • Top organizational skills
  • Multi-tasking skills
  • Positive attitude
  • POS system knowledge
  • Helpful and caring
  • Ability to move quickly and accurately
  • Cash handling
  • Exceptional customer service
  • Strong work ethic
  • Guest engagement

Timeline

Server

Darden Restaurants Inc- Longhorns
09.2020 - Current

Fine Dining Server

Chop House on the Bricks
05.2019 - 2021

Server

Chili's
02.2019 - 08.2019

Front Of House Team Member/Headset

Chick-fil-a
11.2016 - 08.2018

High School Diploma -

Thomas County Central High

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Katie Weaver