Katie Weiner
Chino
Summary
Relocating to Florida to pursue new opportunities and career advancement!
Dynamic Sales Development Manager with a track record of driving revenue growth and optimizing sales strategies. Skilled in training and mentoring teams to enhance sales performance and lead generation, consistently achieving top results across various regions. Developed impactful training programs that fostered sales growth and established strong partnerships, contributing to successful sales initiatives and new venue openings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Development Manager
Disney Vacation Club
Anaheim
10.2023 - Current
- Direct Oversight of Sales Development for all Sales Cast in the West Coast Region: Multi-Channel. This includes Disneyland Resort in California and the Aulani Resort in Hawaii. Currently a leader of approximately 70 Disney Vacation Club Sales Guides and Counselors, creating fun and magic along the way!
- Sales Training Leader - Responsible for design and delivery of the company’s Sales Onboarding and Training programs. As a certified Counselor Sales Approach Navigator, I teach and implement the philosophy of empathy and credibility, compliance and regulation, process, sales acumen, sales tactics, strategy, sales execution, in-person sales, telesales, and the proficient use of Sales Force and technology in our everyday business.
- Continuous Development: I create, train, and implement 'Good to Great' trainings for sales cast in California, Hawaii, and Florida using my experience of over 10 years in direct timeshare, Real Estate and Financial Services Sales, as well as current sales topics and techniques that apply to the cast base and their needs to take their sales skills and revenue production to the next level of improvement and execution. All trainings centered around sales acumen, excellent guest service, strategy, and closing the sale, pipeline management, cancellation prevention, and developing our next generation of leaders.
- Recruiting – Have led local efforts and assisted in recruiting of over 30 salaried sales cast by partnering with several of Disney’s professional recruitment cast.
- Sales Infrastructure Strategy -Globally partner with colleagues from Hawaii to Florida on strategy and execution in relation to opening new sales venues throughout the Disneyland parks and resorts. Have collaborated with multiple partners resort-wide to open a total of 3 new sales venues at the Disneyland Resort within two years to create new lead generation and unique guest experiences to include Golden Vine House Sales Center, Star View Station: A DVC Member Lounge, and The Villas at Disneyland Hotel.
- Partner Management – Relationship building is at the core of what I do. Network across the organization in various departments from Learning and Development, to Compliance/Regulatory, Operations, Quality Assurance, and Sales to achieve results in lead generation and sales execution through positive working relations
- Performing, touring and leading PR and Group tours and shows to bring awareness about DVC Membership and Disney Experiences.
Sales Manager
Disney Vacation Club
Anaheim
10.2022 - 10.2023
- Leader of a team of sales cast within the daily operation while having a strategic focus on channel efforts in sales development, as well as the development of those cast members interested in becoming our next leaders.
- Sales Operation: Partner with channel leadership to execute a successful launch of sales for a brand-new resort tower called the Villas at the Disneyland Hotel. Exceeded weekly forecast for 21 straight weeks. Final results for FY23 ended in 91% above AOP.
- Onboarding: Responsible for Onboarding every new Sales Counselor and Return-to-Work Counselor and teaching them our business, how to sell the membership, the strategy behind the sale, and how to execute time management, process, and organization in their role.
- Lead Generation: contributed to the design of lead generation programs for sales interactions for our Guides, as well as constant customized Coaching based on the individual Guide’s needs to develop talent and foster salesmanship growth.
- Results Driver: Coaching my direct reports to higher revenue goals, several of which rank highest in sales amongst the team, listened to recorded sales calls and coached direct reports 1:1 on sales acumen and compliance on the phone, shadowed in-person sales presentations and gave direct feedback, all of which increased velocity to sale.
Sales Guide/Timeshare Sales
Disney Vacation Club
Anaheim
03.2019 - 10.2022
- Direct to consumer sales role. A licensed Real Estate Professional at the Walt Disney Company with the sole purpose of producing revenue by selling the Disney Vacation Club Membership. I became effectively versatile in interacting with guests both in-person, and on the phone in a virtual sales environment, 'Welcoming them home' with a purchase of membership, delivering customized product knowledge information accurately, and creating impactful relationships with guests using the Counselor Sales Approach.
- Accomplished Top Producer in Sales: Pre-Covid Pandemic I was #1 in sales for the Disneyland Channel in FY20, earning my way to Leadership Circle. When the Pandemic forced the Company to shut down, Disney Vacation Club revamped the business entirely, and in 2020 the business was re-launched with new processes and procedures for selling. I was called back from furlough first amongst the sales team based on my production revenue earning me that top spot.
- In FY21 after returning to the new business model from the Covid Shutdown, I earned the #1 spot in sales again for the fiscal year, also being named a 'Super User' amongst the sales team, selling 6.1 M in revenue.
- In FY22, my top performance in sales earned me the first spot on the West Coast to work on the Disney Cruise line as a Sales Guide, traveling from San Diego to Mexico welcoming guests home to membership, and building relationships with our guests, members, and cast partners. Sold 5 M in Revenue; Halfway through this year I was promoted to an M1 Sales Manager, effective immediately.
- Exceptional execution of in-person, same day closing of sales, as well as same-day tele sales appointments using the technique of relating , discovery, and consultative sales approach.
Entrepreneur
LilyBelle Events and Design
Orange County
12.2018 - 10.2022
- Sales: Wedding and Event Planner; Lead Planner of weddings for engaged couples across southern California. This means providing information on various packages of service I provide and competing for client business with thousands of wedding planners across southern California. This includes all the planning leading up to the event, as well as the day of.
- Day-Of Coordination: My team and I spend the wedding day at the venue with the couple; we set up ceremony, cocktail hour, and reception areas and execute a specific timeline that I have built for the day based on the couple’s desires. The event begins, continues, and ends based on the timeline I create, and execute throughout the day.
- Partnering with various vendors contracted at the event to execute all food and beverage, décor, floral, DJ/Entertainment, and operational behind-the-scenes details required.
- Management of a team of people on the day of the event: I make sure that all the prep, set up, and love-filled festivities come to fruition! Every couple deserves the wedding of their dreams, and LilyBelle makes sure that happens.
Realtor/Team Lead
Century 21 Peak
Upland
12.2014 - 03.2019
- Professional licensed Realtor. Guest service is my specialty! I provide professional guidance and updated information on the current housing market to help my clients find their dream home!
- Relationship building and Sales: Executing effective and informational presentations to clients regularly to build and create relationships with home buyers and sellers. This in turn earns referrals.
Sales/Manager of Business Development and Sales
PRIMERICA FINANCIAL SERVICES LIMITED
Rancho Cucamonga
02.2016 - 04.2018
- Managed a team of sales persons and developed them into professionals through recruiting, coaching and training. Heavily involved in team building, growth and development of multiple teams within the office, as well as training licensees to become independent salespersons.
- Licenses acquired: Series 6, 63, and Life Insurance.
- Direct Sales of Life Insurance, Mutual Funds, IRA's
- Financial Advisor to families in need of a financial game plan, life insurance and securities products, requiring a life license, as well as a series 6 and 63 securities license.
Education
Bachelor of Fine Arts - Music Theatre
Shenandoah Univ
Winchester, VAHigh School Diploma -
Ashbrook High School
Gastonia, NCSkills
- Sales leadership and business management
- Sales acumen
- Revenue optimization
- Coaching and mentoring
- Lead generation
- Sales training and development
- Salesforce utilization
- Sales strategy
- Customer relationship management
- Group presenter
- Stage acting professional
- Performance arts: acting, singing, dancing
Certification
- Certified Journey Navigator Wilson Learning
- Wilson Learning Counselor Sales Approach Certification/Navigator
- CA Real Estate License, Currently in Process of attaining FL Real Estate License
- Series 6/63
- Life Insurance License
Relocation
Orlando, FL
Affiliations
- Theatre and Film: Actor/Singer/Dancer
- Group Presentations/Disney PR Performer
- Lover of Cruise Line travel and observing their operation
Accomplishments
- Disney Vacation Club "Prologue" to Story Book Training: As a Sales Development Leader, created and soley wrote a play-by-play guide of scripting and best practices for sales persons to use to interact, converse with, and relate to guests they meet in order to build fast rapport and earn a time commitment to sit down and talk about the product. This is now implemented and used in every Disney Vacation Club Onboarding class at the Disneyland Resort.
- As a Sales Manager, collaborated and co-wrote the scripting and show for Member Update Group presentations, and performed these shows to Members
- Was asked to create video content as the talent for the @DisneyParks Instagram and TikTok social media platforms to promote and market The Villas at Disneyland Hotel.
- FY22 Q2 Top Performer Guide
- FY22 Q1 #1 Top Performer Guide
- FY21 Top Performer all quarters Guide
- FY20 Q1 Top Performer Guide
- FY19 Q4 Top Performer Guide
References
References available upon request.
Timeline
Sales Development Manager
Disney Vacation Club
10.2023 - Current
Sales Manager
Disney Vacation Club
10.2022 - 10.2023
Sales Guide/Timeshare Sales
Disney Vacation Club
03.2019 - 10.2022
Entrepreneur
LilyBelle Events and Design
12.2018 - 10.2022
Sales/Manager of Business Development and Sales
PRIMERICA FINANCIAL SERVICES LIMITED
02.2016 - 04.2018
Realtor/Team Lead
Century 21 Peak
12.2014 - 03.2019
Bachelor of Fine Arts - Music Theatre
Shenandoah Univ
High School Diploma -
Ashbrook High School
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