Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katie Weiss

West Allis,WI

Summary

Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.

Seasoned Pharmacy Technician with 6 years of experience and strong leadership, pharmacy operations, and customer service skills. Expert in filling prescriptions within fast-paced, high-volume settings. Seeking to leverage background and success to take next career step as Pharmacy Technician Supervisor.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Pharmacy technician

Serve You Rx
Wauwatosa, WI
02.2024 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Identified issues, analyzed information and provided solutions to problems.

General Managere

JDs Pub And Grill
04.2021 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Pharmacy Techinician

Froedtert
11.2020 - 04.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Resolved third-party billing, computer system and customer service issues.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Pharmacy Technician

Walgreens
06.2017 - 11.2020
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Refilled medications, provided exemplary customer service to patients, offered insight into over-the-counter products and verified insurance benefits.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Reported any concerns to supervisor to maintain optimal care for all client needs.
  • Fostered relationship with client, providing companionship and counseling.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Investigated the accuracy of medication identity, strength and purity.
  • Prepared prescription transfer requests from competitor companies.
  • Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
  • Handled over [400] daily dispenses of prescriptions.
  • Processed prescriptions and checked them against known patient allergies to ensure prompt and efficient care.
  • Ensured customers received quality care through collaboration with the pharmacist.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Ensured accuracy in medication administration by carefully calculating dosage and preparing prescription labels.
  • Confirmed prescriptions by calling the physicians' office.
  • Communicated with insurance companies for billing purposes.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Received, reviewed, dispensed and labeled over 400 prescriptions daily with expert accuracy.

Manager

Lifecare Homes Inc.
07.2009 - 11.2017
  • Managed day-to-day [Type] operations, including supervision and assignment delegation for [Number]-member team.
  • Used [Type] reports and performance data to assess, optimize and elevate operations to meet current and expected demands.
  • Diminished work flow lags, including recruiting, interviewing and hiring top talent.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Worked directly with [Type] and [Type] staff to maximize customer satisfaction, streamline procedures and boost bottom-line profitability.
  • Delivered training and continuous mentoring to team members, boosting employee satisfaction and overall performance.

Caregiver

castle home care
05.2008 - 05.2009
  • Completed light housekeeping such as running errands, shopping for food and handling laundry.
  • Responded to patient alarms and requests to assess needs and obtain necessary care for medical and personal concerns.
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements.
  • Assessed patients to identify lacerations, contusions and other physical symptoms in need of further attention.
  • Ambulated individuals with safe and effective strategies around home, public and medical locations.
  • Coordinated and administered medications and organized doctor's appointments to maintain optimal client health.
  • Updated medical records with current vitals, behavioral observations and medication details.
  • Reported any concerns to supervisory [Job title] to maintain optimal care for all client needs.
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
  • Protected patients, families and staff from infection by cleaning and sanitizing rooms and equipment.
  • Administered all necessary medications as directed by care plan.

Education

Associate of Applied Science - Nursing

Waukesha County Technical College
Pewaukee, WI

High School Diploma -

Nathan Hale High School
West Allis, WI
2005

Skills

  • Administering medication
  • Case management experience
  • Records management
  • Client documentation
  • Client safety and first aid
  • Care plan management
  • Knowledge of state regulations
  • Medical terminology knowledge
  • Calm and level-headed under duress
  • Respiratory equipment training
  • Helping with medication
  • Monitoring fluids
  • Quick problem solver
  • Troubleshooting malfunctioning equipment
  • Ordering and stocking medications
  • Insurance verification
  • Detail-oriented
  • Proper labeling procedures
  • Point of sale systems proficiency
  • Aseptic techniques
  • Drug inventory control
  • Pharmacy operations
  • Verifying orders
  • Stocking shelves
  • Problem solving
  • Resolving customer issues
  • Supporting pharmacy operations
  • FDA compliance
  • Labeling prescriptions
  • Quality assurance and control
  • Team Leadership
  • Workflow Optimization
  • Time management
  • Financial Administration
  • Customer Retention
  • Account Management
  • Business Administration
  • Staff Supervision
  • Quality Management

Certification

  • Certified by the Pharmacy Technician Certification Board (PTCB)

Timeline

Pharmacy technician

Serve You Rx
02.2024 - Current

General Managere

JDs Pub And Grill
04.2021 - Current

Pharmacy Techinician

Froedtert
11.2020 - 04.2021

Pharmacy Technician

Walgreens
06.2017 - 11.2020

Manager

Lifecare Homes Inc.
07.2009 - 11.2017

Caregiver

castle home care
05.2008 - 05.2009

Associate of Applied Science - Nursing

Waukesha County Technical College

High School Diploma -

Nathan Hale High School

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Katie Weiss