NaQuasia Benford
Houston,TX
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Licensed Health Sales Insurance Agent
TTEC
07.2023 - 03.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
School Van Driver
First Student Transportation
10.2021 - 08.2022
- Maintained a clean, safe, and organized vehicle for comfortable student transportation.
- Provided valuable input to administrators on optimizing transportation routes for increased efficiency and cost savings.
- Assisted children with special needs in boarding and exiting the van, ensuring their safety at all times.
- Completed accurate records of daily mileage logs, maintenance checks, and incident reports as required by school policy.
- Conducted regular inspections of the school van before starting daily routes to ensure proper functioning and compliance with safety standards.
- Ensured timely pick-up and drop-off of students by adhering to the established routes and schedules.
- Kept a watchful eye on student behavior while driving to ensure the prevention of bullying or any other misconduct.
- Adhered to traffic regulations while exhibiting defensive driving skills, ensuring students'' safety during commutes.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Childcare Educator
Christian Learning Academy
01.2019 - 07.2021
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
- Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
- Provided individualized instruction and support to meet personal needs of each child.
- Promoted positive reinforcement techniques, fostering a nurturing learning environment for all children.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Customer Service Cashier
Academy Sports Outdoors
04.2016 - 08.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Education
High School Diploma -
Eisenhower Senior High School
Houston, TX05.2016
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Policy Knowledge
- Account Management
- Life Insurance
- Upselling
- Health insurance
- Customer Billing
- Customer Complaint Resolution
- Life Insurance Sales
- Health Insurance Sales
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Money handling abilities
- Willing to Learn
- Positive Attitude
- Shelf Stocking
- Heavy Lifting
- Loading and unloading
- Punctual and Reliable
- Product restocking
- Merchandise Stocking
- Stock Rotation
- Supply Restocking
- Shelving of products
- Traffic Regulations Compliance
- Safe Driving Practices
- Adaptable to change
- Defensive Driving
- Passenger Assistance
- Route Planning
- Vehicle Maintenance
- Dependable and reliable
- GPS and route planning
- Understands local routes
Timeline
Licensed Health Sales Insurance Agent
TTEC
07.2023 - 03.2024
School Van Driver
First Student Transportation
10.2021 - 08.2022
Childcare Educator
Christian Learning Academy
01.2019 - 07.2021
Customer Service Cashier
Academy Sports Outdoors
04.2016 - 08.2018
High School Diploma -
Eisenhower Senior High School
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