Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Whitlock

Avon,OH

Summary

Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills. Detail-oriented [Type] professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

9
9
years of professional experience

Work History

Registration Clerk

Center Road Auto Sales
North Ridgeville, OH
01.2024 - Current
  • Reviewed and controlled used vehicle inventory to maintain accurate supply.
  • Responded promptly to customer inquiries via phone or email.
  • Ensured all paperwork was completed accurately prior to sale or delivery of vehicle.
  • Developed relationships with current and potential customers through follow-up calls or emails to encourage repeat business opportunities.
  • Provided product information to customers regarding warranties, financing options, and trade-in values.
  • Maintained accurate records of inventory levels and stock movement.
  • Processed payments from customers including finance applications and deposits and final payments.
  • Maintained comprehensive knowledge of new models, features, accessories, warranties.
  • Advised customers on various types of vehicles and features.
  • Assisted in the preparation of sales contracts for customer signature.
  • Updated website content regularly with new products or services available.
  • Prepared reports detailing sales activities on a daily basis.
  • Cleaned shelves, counters and tables to maintain organized store.

Restaurant Server

Hungry Bear Farm Community Supported Agriculture
Litchfield, OH
02.2015 - 01.2024
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Maintained positive relationships with co-workers and customers alike through friendly communication.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Greeted and seated customers promptly, courteously, and professionally.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Provided exceptional service to high volume of daily customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
  • Checked back with guests periodically to ensure satisfaction with food and service.
  • Calculated charges, issued table checks and collected payments from customers.
  • Followed up on guest requests in a timely manner.
  • Processed payments from customers using cash registers or POS systems.
  • Assisted other servers as needed during peak hours or special events.
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
  • Stocked server areas with supplies before, during and after shifts.
  • Responded to customer inquiries about menu items or services offered by the restaurant.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Communicated effectively with kitchen staff regarding order status updates.
  • Monitored inventory levels of all products used in restaurants operations.
  • Recorded orders accurately into the Point of Sale system.
  • Complied with safety procedures when handling food items or cleaning materials.

Education

BBA - Criminal Justice

Bryant And Stratton
Parma,Oh

Skills

  • Technical Knowledge
  • Budget Management
  • Customer Service
  • Business Administration
  • Attention to Detail
  • Good Judgment
  • Team Collaboration
  • Time Management Abilities
  • Active Listening
  • Teamwork and Collaboration
  • Decision-Making
  • Adaptability
  • Documentation and Reporting
  • Adaptability and Flexibility
  • Effective Communication
  • Problem Resolution
  • Multitasking
  • Positive Attitude
  • Task Prioritization
  • Excellent Communication
  • Professionalism
  • Problem-Solving Abilities
  • Reliability
  • Goal Setting
  • Organizational Skills
  • Computer Skills

Timeline

Registration Clerk

Center Road Auto Sales
01.2024 - Current

Restaurant Server

Hungry Bear Farm Community Supported Agriculture
02.2015 - 01.2024

BBA - Criminal Justice

Bryant And Stratton
Katie Whitlock