Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Katie Wilson

Kansas City,MO.
Katie Wilson

Summary

Dedicated customer service professional with a history of meeting company goals and utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking a career in customer service that will exercise my niche for creative thinking and problem solving. Looking to build experience in the fitness industry to develop the skill to be a personal fitness trainer.

Overview

10
years of professional experience

Work History

Aisle 4 Ent.
Kansas City, MO

Owner/Operator, Entertainer
06.2020 - Current

Job overview

  • Organized and attended concerts, festivals, and special events to network with other businesses and attract new customers.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Created print and online advertisements to bring in new customers.
  • Used social media to promote events and build audience.
  • Developed show concepts and themes to engage audience members.
  • Networked with industry professionals to build contacts and maintain steady stream of work.
  • Utilized improvisation techniques to enhance shows.
  • Negotiated contracts vendors, performers and crew for music events.
  • Practiced and rehearsed choreographed aerial dance routines to deliver flawless venue performances.
  • Collaborated with other entertainers to create engaging acts.
  • Performed live shows at various venues throughout Kansas City.

KATE Studios
Kansas City, MO

Owner/Operator
02.2020 - Current

Job overview

  • Founder and owner of permanent makeup business
  • Perform procedures unique to each client
  • Consult with clients prior to each procedure to understand their desired end result
  • Scheduling each client and allowing enough time for their service and sanitation prior to the next appointment
  • Follow standard sanitation procedures
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Created print and online advertisements to bring in new customers.
  • Prepared bank deposits and handled business sales and transaction reports.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Assessed customer skin tone and complexion to determine appropriate products and materials to use.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Attended classes and seminars to stay up-to-date on latest trends.

The Sandbox
Kansas City, MO

Waitress
06.2021 - 12.2022

Job overview

  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Inspected dishes and utensils for cleanliness.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Solarium Tanning Salon and Spa
Kansas City, KS

Certified Tanning Consultant
05.2020 - 05.2021

Job overview

  • Educate customers on our products and services.
  • Focus on the customers needs and consult them which products and services would best suite their skin type and satisfy their budget.
  • Promote and sell various products to meet and exceed my daily sales goal.
  • Maintain knowledge of current sales and promotions, policies regarding payment, and security practices.
  • Utilize the company database to organize client information and tanning beds in and out of use.
  • Served as cashier and completed cash and credit card transactions.
  • Informed and demonstrated how to use tanning and spa equipment to new clients.
  • Ensure that equipment at the salon complies with the Kansas State Health and Sanitary Laws by completing the proper sanitation procedures
  • Responsible for opening and closing the salon on time as well as ensuring proper procedures and policies have been followed
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Scheduled clients based on number of beds and booths with consideration of walk-in averages.
  • Developed and implemented individual care plans tailored to needs of each client.

Wildwood Adventure Park
Manhattan, KS

Zip Line Tour Guide
05.2019 - 08.2019

Job overview

  • Fitted helmets and harnesses on each guest and ensured they were properly fastened
  • Assess a safety orientation for each tour group prior to every tour
  • Attach guest to cable following specific procedures and safety check
  • Zip to next landpoint demonstrating proper zipping techniques
  • Perform the proper break procedure and assist with the landing of each guest while ensuring their safety
  • Engage and build a relationship with guests throughout the tour
  • Introduce guests to historic displays and features/answer questions
  • Perform course rescues when guests get stuck on the line
  • Responsible for all gear safety and maintenance, including cleaning, sanitizing, and preparing the equipment

At Home Assisted Care
Manhattan, KS

CNA
06.2016 - 06.2019

Job overview

  • Assisted the elderly with a variety of day-to-day tasks according to their individual needs
  • Prepare meals for clients in their homes based on their specific diets
  • Delivered individualized client care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Cared for clients with diagnoses such as alzheimers, diabetes, Parkinson's disease and muscular dystrophy.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Deliver client to appointments and errands safely and according to schedule
  • Assisted many clients in the maintenance and upkeep of their home by performing basic household cleaning

Fuzzy's Taco Shop
Manhattan, KS

Cashier/Cook
05.2016 - 06.2018

Job overview

  • Prepared daily food items, cooked food according to established procedures
  • Greeted new customers, discussed specials, and took food orders.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Operated cash register to record transactions accurately and efficiently.
  • Cleaned and organized eating, service, and kitchen areas
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Adjusted recipes based on ingredient availability or customer request.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Monitored dishwashing machines for proper functioning.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.

First United Methodist Church Nursery
Manhattan, KS

Caretaker/Supervisor
05.2016 - 05.2018

Job overview

  • Successfully completed childcare qualification course upon employment
  • Carried out daily activities to meet childrens’ physical and emotional needs
  • Maintained a secure environment; safeguarded children from potential hazards
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Read stories, sang songs, and facilitated creative play.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Responded to inquiries from parents and guardians.

Mr. K's Cafe
Manhattan, KS

Waitress
04.2016 - 02.2017

Job overview

  • Greeted new customers, discussed specials, and took drink orders.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Inspected dishes and utensils for cleanliness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Solely operated the restraunts' food truck; including taking orders, preparing and serving food, and opening and closing the truck
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Kites Bar And Grill
Manhattan, KS

Waitress
10.2013 - 01.2016

Job overview

  • Family Business
  • Greeted new customers, discussed specials, and took drink orders.
  • Send in food and drink orders and create tab using Digital Dining
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Collect customers’ payment with itemized costs and appropriate taxes
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Answered customers' questions, recommended items, and recorded order information.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

NASM- Personal Trainers' Certification

04.2023 - Current

University Overview

  • Completing personal trainers' certification
  • Specializing in group fitness instruction
  • Specializing in deep stretch and flexibility
  • Incorporating with aerial arts

Microblading Certification

from Flawlezz All This
10.2020

University Overview

  • Completed certification course at Lane’y’s Lash and Brow Studio
  • Learned proper procedures and techniques to achieve the best possible end results
  • Learned how to consult the client prior to the service to ensure that the end results meet their satisfaction
  • Learned proper sanitation procedures
  • Successfully performed all skills taught throughout the course on my practice model

University of Kansas
Lawrence, KS

English from English; Psychology
2020

University Overview

  • Attended the University of Kansas for one year (sophomore year)
  • Majored in English with an emphasis in creative writing
  • Minored in psychology
  • Extracurricular Activities: ROKC Climbing Club, Aerial Arts Club

Highland Community College
Highland, KS

2019

University Overview

Completed gen eds before transferring to the University of Kansas

  • Psychology
  • Biology
  • Creative Writting
  • Comp. II

Manhattan High School

High School Diploma
12.2018

University Overview

While maintaining an above average GPA, I kept up with an exceptional amount of extracurriculars, after-school and weekend jobs, obtained my CNA license, and graduated a semester early to begin college.

Extracurricular:

  • Swim Team
  • Competitive Baton Twirling
  • AFS Club
  • Summer Field Biology
  • Medical Explorers

Manhattan Area Technical College

from Certified Nurses' Assistant
05.2017

University Overview

  • Completed 60 hours of clinical training

Skills

  • Problem Solving
  • Attention to Detail
  • Creative Thinking
  • Verbal and Written Communication
  • Mission and Vision
  • Adadptability

Timeline

NASM- Personal Trainers' Certification

04.2023 - Current

Waitress

The Sandbox
06.2021 - 12.2022

Owner/Operator, Entertainer

Aisle 4 Ent.
06.2020 - Current

Certified Tanning Consultant

Solarium Tanning Salon and Spa
05.2020 - 05.2021

Owner/Operator

KATE Studios
02.2020 - Current

Zip Line Tour Guide

Wildwood Adventure Park
05.2019 - 08.2019

CNA

At Home Assisted Care
06.2016 - 06.2019

Cashier/Cook

Fuzzy's Taco Shop
05.2016 - 06.2018

Caretaker/Supervisor

First United Methodist Church Nursery
05.2016 - 05.2018

Waitress

Mr. K's Cafe
04.2016 - 02.2017

Waitress

Kites Bar And Grill
10.2013 - 01.2016

Microblading Certification

from Flawlezz All This

University of Kansas

English from English; Psychology

Highland Community College

Manhattan High School

High School Diploma

Manhattan Area Technical College

from Certified Nurses' Assistant
Katie Wilson