Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Katie Wilson

Kansas City,MO.
Katie Wilson

Summary

Dedicated customer service professional with a history of meeting company goals and utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking a career in customer service that will exercise my niche for creative thinking and problem solving. Looking to build experience in the fitness industry to develop the skill to be a personal fitness trainer.

Overview

10
years of professional experience

Work History

Aisle 4 Ent.

Owner/Operator, Entertainer
06.2020 - Current

Job overview

  • Organized and attended concerts, festivals, and special events to network with other businesses and attract new customers.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Created print and online advertisements to bring in new customers.
  • Used social media to promote events and build audience.
  • Developed show concepts and themes to engage audience members.
  • Networked with industry professionals to build contacts and maintain steady stream of work.
  • Utilized improvisation techniques to enhance shows.
  • Negotiated contracts vendors, performers and crew for music events.
  • Practiced and rehearsed choreographed aerial dance routines to deliver flawless venue performances.
  • Collaborated with other entertainers to create engaging acts.
  • Performed live shows at various venues throughout Kansas City.

KATE Studios

Owner/Operator
02.2020 - Current

Job overview

  • Founder and owner of permanent makeup business
  • Perform procedures unique to each client
  • Consult with clients prior to each procedure to understand their desired end result
  • Scheduling each client and allowing enough time for their service and sanitation prior to the next appointment
  • Follow standard sanitation procedures
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Created print and online advertisements to bring in new customers.
  • Prepared bank deposits and handled business sales and transaction reports.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Assessed customer skin tone and complexion to determine appropriate products and materials to use.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Attended classes and seminars to stay up-to-date on latest trends.

The Sandbox

Waitress
06.2021 - 12.2022

Job overview

  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Inspected dishes and utensils for cleanliness.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Solarium Tanning Salon and Spa

Certified Tanning Consultant
05.2020 - 05.2021

Job overview

  • Educate customers on our products and services.
  • Focus on the customers needs and consult them which products and services would best suite their skin type and satisfy their budget.
  • Promote and sell various products to meet and exceed my daily sales goal.
  • Maintain knowledge of current sales and promotions, policies regarding payment, and security practices.
  • Utilize the company database to organize client information and tanning beds in and out of use.
  • Served as cashier and completed cash and credit card transactions.
  • Informed and demonstrated how to use tanning and spa equipment to new clients.
  • Ensure that equipment at the salon complies with the Kansas State Health and Sanitary Laws by completing the proper sanitation procedures
  • Responsible for opening and closing the salon on time as well as ensuring proper procedures and policies have been followed
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Scheduled clients based on number of beds and booths with consideration of walk-in averages.
  • Developed and implemented individual care plans tailored to needs of each client.

Wildwood Adventure Park

Zip Line Tour Guide
05.2019 - 08.2019

Job overview

  • Fitted helmets and harnesses on each guest and ensured they were properly fastened
  • Assess a safety orientation for each tour group prior to every tour
  • Attach guest to cable following specific procedures and safety check
  • Zip to next landpoint demonstrating proper zipping techniques
  • Perform the proper break procedure and assist with the landing of each guest while ensuring their safety
  • Engage and build a relationship with guests throughout the tour
  • Introduce guests to historic displays and features/answer questions
  • Perform course rescues when guests get stuck on the line
  • Responsible for all gear safety and maintenance, including cleaning, sanitizing, and preparing the equipment

At Home Assisted Care

CNA
06.2016 - 06.2019

Job overview

  • Assisted the elderly with a variety of day-to-day tasks according to their individual needs
  • Prepare meals for clients in their homes based on their specific diets
  • Delivered individualized client care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Cared for clients with diagnoses such as alzheimers, diabetes, Parkinson's disease and muscular dystrophy.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Deliver client to appointments and errands safely and according to schedule
  • Assisted many clients in the maintenance and upkeep of their home by performing basic household cleaning

Fuzzy's Taco Shop

Cashier/Cook
05.2016 - 06.2018

Job overview

  • Prepared daily food items, cooked food according to established procedures
  • Greeted new customers, discussed specials, and took food orders.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Operated cash register to record transactions accurately and efficiently.
  • Cleaned and organized eating, service, and kitchen areas
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Adjusted recipes based on ingredient availability or customer request.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Monitored dishwashing machines for proper functioning.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.

First United Methodist Church Nursery

Caretaker/Supervisor
05.2016 - 05.2018

Job overview

  • Successfully completed childcare qualification course upon employment
  • Carried out daily activities to meet childrens’ physical and emotional needs
  • Maintained a secure environment; safeguarded children from potential hazards
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Read stories, sang songs, and facilitated creative play.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Responded to inquiries from parents and guardians.

Mr. K's Cafe

Waitress
04.2016 - 02.2017

Job overview

  • Greeted new customers, discussed specials, and took drink orders.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Inspected dishes and utensils for cleanliness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Solely operated the restraunts' food truck; including taking orders, preparing and serving food, and opening and closing the truck
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Kites Bar And Grill

Waitress
10.2013 - 01.2016

Job overview

  • Family Business
  • Greeted new customers, discussed specials, and took drink orders.
  • Send in food and drink orders and create tab using Digital Dining
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Collect customers’ payment with itemized costs and appropriate taxes
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Answered customers' questions, recommended items, and recorded order information.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

NASM- Personal Trainers' Certification

04.2023 - Current

University Overview

  • Completing personal trainers' certification
  • Specializing in group fitness instruction
  • Specializing in deep stretch and flexibility
  • Incorporating with aerial arts

Microblading Certification

from Flawlezz All This
10.2020

University Overview

  • Completed certification course at Lane’y’s Lash and Brow Studio
  • Learned proper procedures and techniques to achieve the best possible end results
  • Learned how to consult the client prior to the service to ensure that the end results meet their satisfaction
  • Learned proper sanitation procedures
  • Successfully performed all skills taught throughout the course on my practice model

University of Kansas
Lawrence, KS

English from English; Psychology
2020

University Overview

  • Attended the University of Kansas for one year (sophomore year)
  • Majored in English with an emphasis in creative writing
  • Minored in psychology
  • Extracurricular Activities: ROKC Climbing Club, Aerial Arts Club

Highland Community College
Highland, KS

2019

University Overview

Completed gen eds before transferring to the University of Kansas

  • Psychology
  • Biology
  • Creative Writting
  • Comp. II

Manhattan High School

High School Diploma
12.2018

University Overview

While maintaining an above average GPA, I kept up with an exceptional amount of extracurriculars, after-school and weekend jobs, obtained my CNA license, and graduated a semester early to begin college.

Extracurricular:

  • Swim Team
  • Competitive Baton Twirling
  • AFS Club
  • Summer Field Biology
  • Medical Explorers

Manhattan Area Technical College

from Certified Nurses' Assistant
05.2017

University Overview

  • Completed 60 hours of clinical training

Skills

  • Problem Solving
  • Attention to Detail
  • Creative Thinking
  • Verbal and Written Communication
  • Mission and Vision
  • Adadptability

Timeline

NASM- Personal Trainers' Certification

04.2023 - Current

Waitress

The Sandbox
06.2021 - 12.2022

Owner/Operator, Entertainer

Aisle 4 Ent.
06.2020 - Current

Certified Tanning Consultant

Solarium Tanning Salon and Spa
05.2020 - 05.2021

Owner/Operator

KATE Studios
02.2020 - Current

Zip Line Tour Guide

Wildwood Adventure Park
05.2019 - 08.2019

CNA

At Home Assisted Care
06.2016 - 06.2019

Cashier/Cook

Fuzzy's Taco Shop
05.2016 - 06.2018

Caretaker/Supervisor

First United Methodist Church Nursery
05.2016 - 05.2018

Waitress

Mr. K's Cafe
04.2016 - 02.2017

Waitress

Kites Bar And Grill
10.2013 - 01.2016

Microblading Certification

from Flawlezz All This

University of Kansas

English from English; Psychology

Highland Community College

Manhattan High School

High School Diploma

Manhattan Area Technical College

from Certified Nurses' Assistant
Katie Wilson