KATIE WOLF
Sewell,NJ
Summary
Motivated individual with experience in customer service and sales. Seeking a secure entry-level sales position where my hardworking and passionate job skills can be utilized. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Police Safety Tele-Communicator 9-1-1 Dispatcher
Gloucester County Emergency Management
01.2016 - Current
- Responsible for handling emergency calls and dispatching appropriate personnel.
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Reduced risks and emergency response issues by observing public safety field units.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Earned recognition for consistently meeting or exceeding performance metrics regarding call handling, response times, and overall customer satisfaction.
- Demonstrated adaptability in adjusting work schedules or assuming additional duties as required for optimal performance within the department.
- Provided assistance during large-scale events such as natural disasters or mass casualty incidents, coordinating efforts among multiple agencies effectively.
- Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
- Participated in ongoing training for improved knowledge about protocols, policies, and procedures related to police communications work.
- Increased caller satisfaction by remaining calm and composed during high-pressure situations, providing clear instructions for callers to follow.
- Reduced errors by meticulously entering data into computer-aided dispatch systems.
- Enhanced officer safety by providing accurate and timely information during critical incidents.
Union Contract Negotiations Committee
CWA Local 1085
01.2023 - Current
- Involved in contract negotiations on behalf of the union.
- Enhanced committee productivity by streamlining workflow processes and implementing efficient communication channels.
- Played a key role in the successful completion of multiple projects, ensuring adherence to timeline and budget constraints.
- Evaluated proposals and provided constructive feedback, enabling higher quality submissions from potential vendors.
- Mitigated business risks by working closely with staff members and assessing performance.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Attended committee meetings to propose, discuss and advance management and investment ideas.
- Displayed exceptional adaptability when faced with shifting priorities or unforeseen challenges, ensuring consistent progress toward organizational goals despite potential setbacks.
- Participated in regular training sessions to stay updated on industry standards and best practices, enhancing overall committee performance.
Property Manager Intern
Fitler Properties
07.2017 - Current
- Assisting with property management tasks and operations.
Volunteer
Seeds of Hope Ministries
12.2013 - Current
- Volunteering for community service organization.
- Enhanced community engagement by organizing and leading outreach events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
- Assisted with special events and programs.
Strength & Conditioning Intern
Endeavor Sports Performance
05.2010 - 09.2010
- Internship in strength and conditioning.
- Enhanced athlete performance by implementing individualized strength and conditioning programs.
- Collaborated with coaching staff to develop sport-specific training regimens for optimal results.
- Developed and maintained network of professional resources to refer clients to.
- Assisted in developing marketing materials to promote coaching services.
- Researched latest industry trends and developments to keep abreast of best practices.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Evaluated athlete progress through regular testing and assessment, adjusting programs as needed for maximum effectiveness.
- Supported the rehabilitation process of injured athletes by designing modified training programs tailored to their needs.
Patient Relations Coordinator
Bogdanoff Orthodontics
08.2015 - 10.2015
- Handling patient relations and coordinating appointments.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Coordinated medical records requests, ensuring proper handling and prompt delivery to authorized parties.
- Maintained confidentiality of sensitive patient information, adhering to HIPAA regulations at all times.
- Supported billing department by verifying insurance coverage and collecting co-payments when necessary.
- Oversaw waiting room area, maintaining a clean and welcoming environment for patients during their visit.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Dental Patient Coordinator/Supervising Manager
Infinite Endodontics
06.2014 - 08.2015
- Managing dental patient coordination and supervising staff.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Evaluated hiring, firing, and promotions requests.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
Hostess / Server
Terra Nova Wine and Crudo Bar
05.2011 - 05.2014
- Working as a hostess and server in a restaurant.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Deli Attendant / Cashier
Amish Farmer’s Market – Dutch Country Deli
05.2008 - 05.2011
- Working as a deli attendant and cashier.
- Enhanced deli efficiency by organizing product inventory and promptly restocking items as needed.
- Ensured food safety by adhering to proper handling, storage, and sanitation guidelines.
- Delivered excellent customer service, addressing inquiries and helping patrons make informed choices based on dietary preferences or restrictions.
- Streamlined order processing with accurate slicing, weighing, and packaging of deli products.
- Boosted sales by creating visually appealing displays that showcased the variety and quality of deli offerings.
- Provided efficient service during peak hours by managing multiple orders simultaneously without compromising quality or accuracy.
- Consistently met or exceeded sales goals by upselling complementary items and promoting seasonal or specialty products.
Education
Bachelor Of Business - Entrepreneurship
Paul Quinn College
Dallas, TXAssociate Of Applied Science - Exercise Science
Rowan College At Gloucester County
Sewell, NJ05.2012
High School Diploma -
Homeschooled
05.2010
Skills
- Teamwork Abilities
- Decision Making
- Microsoft Office Proficiency
- Time Management
- Problem Solving
- Computer Literacy
- Stress Tolerance
- Adaptability and Flexibility
- Data Entry Proficiency
- ISO 9001 Familiarity
- Record Keeping
- Multitasking Capabilities
- Safety Precautions
- Production Control
- Report Development
Professional Preparation
- B.S. Business Administraion: Entrepreneurship, Paul Quinn College, 2024
- A.S. Exercise Science, Gloucester County Community College, 05/2012
- High School diploma
- First Aid / CPR, American Heart Association, 05/2012, 03/2018, 03/2019, 03/2020, 03/2021, 03/2022
- Gloucester County EMS: Certificate of Training (GCEMS Bloodborne Pathogens), 10/2019
- Gloucester County EMS: Certificate of Training (Hazmat Awareness Refresher), 08/2019
- Gloucester County EMS: Certificate of Training (CJIS Recert), 01/2020
- Emergency Management Institute FEMA Certification (IS-00100.b)
- Emergency Management Institute FEMA Certification (IS-00200.b)
- Emergency Management Institute FEMA Certification (IS-00700.a)
- Emergency Management Institute FEMA Certification (IS-700.B)
- Emergency Management Institute FEMA Certification (IS-800.D00000000000000000000000.)
- N.E.C.I. National Emergency Communications Institute 40-HR 9-1-1 Officer National Certification Court Certificate
- State of New Jersey: Office of Information Technology Office of Emergency Telecommunications Services – Emergency Medical Dispatch Training Program
- EMS1 Academy: Call Taking 101 Certificate, 01/2022
- RapidSOS Certification, 11/2021
- National Center for Missing & Exploited Children: Introduction for Public Safety Training Module, 06/30/2021
- National Center for Missing & Exploited Children: Telecommunicators Training Module, 06/30/2021
- Emergency CallWorks: 4.0 Call Screen Components Training Certification, 03/13/2016
- Emergency CallWorks: 4.0 Map Screen Components Training Certification, 03/13/2016
- Emergency CallWorks: 4.0 Call Management Certification, 03/13/2016
- American Heart Association: HeartCode BLS Certification
- NJCJIS Terminal Operator 2-Year Certification Test, 05/23/2022
- EMS1 ACADEMY GCEMS Hazcom, 01/06/2023
- EMS1 ACADEMY Airborne and Bloodborne Pathogens NJOEMS Course #141154, 01/06/2023
- EMS1 ACADEMY Global SDS and the Hazardous Communication Standards Course # GNSC169, 01/06/2023
- American Heart Association: HeartCode BLS Certification, 03/25/23
- Gloucester County Training Division CTO Certification, 05/11/2023
- EMD Recertification, 02/2022-02/2025
- Spotlight on ZeroEyes RapidSOS Certification, 07/13/2023 (Gun Detection Software)
- 911inform Certification RapidSOS
- RapidSOS User Training Certification
- Training Course: Respect The Caller & Offer Help - EMD
Skills Relevant To Employment
- Wide range of experience working with the public in a fast-paced, demanding environment
- Proficiency in delegating tasks to officers in stressful situations and ability to navigate through prioritizing calls in accordance with severity
- Excellent customer service
- Ability to communicate thoroughly and maintaining great relations between callers
- Proficiency in communications software through ProPhoenix
- Excellent experience in actively listening to callers and prioritizing their needs
- Proficiency in property management platform Appfolio
- Experience in reconciling bank accounts and credit cards
- Experience in inputting purchases and credit card charges into management systems
- Experience of interacting with lawyers and paying incoming invoices
- Experience of dealing with insurance companies and keeping track of coverage
- Provide direct support to supervisors and handle managing ongoing issues in the work place
- Assists management with avoiding conflict in demanding circumstances
- Proficiency in digital record keeping, data entry, Microsoft Word, and Excel.
- Experience with proper telephone etiquette in a fast-paced setting.
- Experience with all duties typical to front desk and administrative work.
- Demonstration of outstanding customer service skills.
- Proficiency in Denticon Web-Based Dental Practice Management Software.
- Capability to assist in instrument sterilization.
- Wide range of experience in insurance authorization.
- Experience in confirming appointments, scheduling patients, calling in pharmaceutical prescription refills, and sending out pre and post-op x-rays.
- Experience with checking in, checking out, and seating patients in operatory rooms
- Experience taking co-pays and credit card payments.
- Wide range of experience training new employees with tasks pertaining to their specific position.
- Ability to organize and chart patient records.
- Some experience using Dentrix
- Ability to delegate assignments to employees.
- Experience interviewing potential employees for healthcare/sales related positions.
- Company marketing and patient relations experience
- Processing and submitting dental insurance claims
- Experience submitting forms related to property insurance, deeds, and vacancy/tenant related availability
Who I Am
- Having integrity at all times.
- Creating order in the work place.
- Deep understanding of communication skills in a professional environment and ability to maintain discretion in all matters.
- Problem solver and focused on the small details.
- Enthusiastic, friendly, and thoughtful
- Ability and love for collaborating with people
- Positive force in the work place
- Extremely organized
- Flexible when it comes to changing plans and figuring out solutions to upcoming problems
- Excellent active listening skills
- Extremely good at managing time and setting goals
Awards
Dean’s List, Gloucester County CollegeFall 2011 Spring 2012 Fall 2012
References
References available upon request.
Certification
- First Aid / CPR certification by American Heart Association, May 2012, March 2018, March 2019, March 2020, March 2021, March 2022, March 2023
• Gloucester County EMS: Certificate of Training (GCEMS Bloodborne Pathogens) October 2019
• Gloucester County EMS: Certificate of Training (Hazmat Awareness Refresher) August 2019
• Gloucester County EMS: Certificate of Training (CJIS Recert) January 2020
• Emergency Management Institute FEMA Certification (IS-00100.b)
• Emergency Management Institute FEMA Certification (IS-00200.b)
• Emergency Management Institute FEMA Certification (IS-00700.a)
• Emergency Management Institute FEMA Certification (IS-700.B)
• Emergency Management Institute FEMA Certification (IS-800.D00000000000000000000000.)
• N.E.C.I. National Emergency Communications Institute 40-HR 9-1-1 Officer National Certification Court Certificate
• State of New Jersey: Office of Information Technology Office of Emergency Telecommunications Services – Emergency Medical Dispatch Training Program
• EMS1 Academy: Call Taking 101 Certificate January 2022
• RapidSOS Certification November 2021
• National Center for Missing & Exploited Children: Introduction for Public Safety Training Module June 30, 2021
• National Center for Missing & Exploited Children: Telecommunicators Training Module June 30, 2021
• Emergency CallWorks: 4.0 Call Screen Components Training Certification March 13, 2016
• Emergency CallWorks: 4.0 Map Screen Components Training Certification March 13, 2016
• Emergency CallWorks: 4.0 Call Management Certification March 13, 2016
• American Heart Association: HeartCode BLS Certification
• NJCJIS Terminal Operator 2-Year Certification Test May 23, 2022
• EMS1 ACADEMY GCEMS Hazcom January 6, 2023
• EMS1 ACADEMY Airborne and Bloodborne Pathogens NJOEMS Course #141154 January 6, 2023
• EMS1 ACADEMY Global SDS and the Hazardous Communication Standards Course # GNSC169 January 6, 2023
• American Heart Association: HeartCode BLS Certification 3/25/23
• Gloucester County Training Division CTO Certification 5/11/2023
• EMD Recertification February 2022-February 2025
• Spotlight on ZeroEyes RapidSOS Certification 7/13/2023 (Gun Detection Software)
• 911inform Certification RapidSOS
• RapidSOS User Training Certification
• Training Course: Respect The Caller & Offer Help - EMD
Timeline
Union Contract Negotiations Committee
CWA Local 1085
01.2023 - Current
Property Manager Intern
Fitler Properties
07.2017 - Current
Police Safety Tele-Communicator 9-1-1 Dispatcher
Gloucester County Emergency Management
01.2016 - Current
Patient Relations Coordinator
Bogdanoff Orthodontics
08.2015 - 10.2015
Dental Patient Coordinator/Supervising Manager
Infinite Endodontics
06.2014 - 08.2015
Volunteer
Seeds of Hope Ministries
12.2013 - Current
Hostess / Server
Terra Nova Wine and Crudo Bar
05.2011 - 05.2014
Strength & Conditioning Intern
Endeavor Sports Performance
05.2010 - 09.2010
Deli Attendant / Cashier
Amish Farmer’s Market – Dutch Country Deli
05.2008 - 05.2011
Bachelor Of Business - Entrepreneurship
Paul Quinn College
Associate Of Applied Science - Exercise Science
Rowan College At Gloucester County
High School Diploma -
Homeschooled
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