Katie Womack
Fillmore,CA
Summary
Dedicated Housekeeping Supervisor with proven expertise in quality assurance and health compliance. Recognized for implementing efficient cleaning techniques that enhance customer satisfaction and streamline operations.
Detail-oriented professional with extensive experience in housekeeping and janitorial services. Skilled in training teams and fostering positive client relationships, contributing to improved guest satisfaction and operational efficiency.
Experienced in cleaning and sanitization with a focus on health and safety compliance. Known for implementing best practices and maintaining high cleanliness standards to support exceptional guest experiences.
Well-organized House Cleaner with experience cleaning private residences and hotels. Valued for impeccable standards in maintaining sanitized and clean environments. Expert at using various cleaning tools and materials. Strong work ethic and commitment to quickly and correctly completing jobs.
Overview
14
14
years of professional experience
Work History
House Cleaner
Jones Withers Green Cleaning
01.2015 - 04.2025
- Ensured thorough cleaning of residential and commercial spaces using industry-standard techniques and products.
- Implemented efficient cleaning schedules to maximize time management and service delivery.
- Trained new team members on best practices for safety and effective cleaning methods.
- Developed customized cleaning plans based on client needs, enhancing customer satisfaction and retention.
- Maintained high standards of cleanliness through regular quality assessments and feedback loops.
- Streamlined inventory management by tracking supplies and ordering necessary materials in a timely manner.
- Fostered positive client relationships through consistent communication and responsiveness to feedback.
Housekeeping Supervisor
The Resort Group
03.2022 - 02.2025
- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and guest satisfaction.
- Trained and mentored staff in best practices for efficient cleaning techniques and safety protocols.
- Conducted regular inspections of guest rooms and common areas, identifying areas for improvement and maintenance.
- Developed schedules for housekeeping staff to optimize workflow and coverage during peak times.
- Coordinated with other departments to address guest requests promptly and enhance overall service quality.
- Implemented inventory management processes for cleaning supplies, reducing waste and improving cost efficiency.
- Led team meetings to communicate updates, reinforce company policies, and foster a collaborative work environment.
- Resolved guest complaints related to housekeeping services, maintaining high standards of customer service satisfaction.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Evaluated employee performance and developed improvement plans.
- Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
- Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
- Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
Janitor
USPC
05.2019 - 01.2021
- Maintained cleanliness and sanitation standards across facility areas.
- Operated cleaning equipment, ensuring effective operation and safety compliance.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Collaborated with team members to optimize workflow efficiency in daily operations.
- Implemented improved cleaning techniques that reduced time spent on tasks without compromising quality.
- Assisted in developing a preventive maintenance schedule to extend equipment lifespan.
- Fostered a positive work environment through effective communication and teamwork practices.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
Housekeeper
Condo's in Steamboat
02.2017 - 07.2018
- Maintained cleanliness and organization in multiple condo units to ensure guest satisfaction.
- Executed detailed cleaning procedures, including vacuuming, dusting, and sanitizing surfaces.
- Collaborated with staff to optimize cleaning schedules and maximize efficiency.
- Trained new team members on cleaning protocols and safety standards.
Housekeeper
Vacasa Vacation Rentals
04.2014 - 01.2016
- Implemented inventory management for cleaning supplies, reducing waste and costs.
- Conducted inspections of completed work to ensure compliance with quality standards.
- Addressed guest inquiries regarding housekeeping services promptly and professionally.
- Developed strategies for improving workflow, enhancing overall operational effectiveness.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Janitor
Ball Aerospace
01.2011 - 03.2013
- Trained new staff on cleaning procedures and safety protocols for enhanced performance.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Kept building spaces premises clean inside and outside.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Maintained floor cleaning and waxing equipment.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
- Responded quickly to urgent maintenance requests from building occupants or management staff members.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Reported damages and hazardous conditions to management for further action.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Moved furniture for cleaning and set up for special events.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Reported vandalism or other damage to property to supervisor.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Education
Asbestos And Abatement Supervisor - Asbestos Removal And Mold Remediation
07-2012
Learned the Skills needed to Supervise Asbestos and mold Removal jobs .
Health And Safety On The Job - Occupational Health And Safety
08-2010
Learned health and safety on the job.
Health And Safety in Schools - Health And Safety
05-2009
Learned Health and Safety in Schools.
Cosmetology - Manicuring
06-1990
Learned the basic procedure's in Manicuring and Sanitizing .
Skills
- Cleaning and sanitization
- Customer service
- Housekeeping
- Bathroom sanitation
- Health and safety compliance
- Kitchen cleaning
- Floor cleaning
- Quality assurance
- Glass cleaning
- Household management
- Deep cleaning expertise
- Surface sanitation
- Payment collection
- Clothes laundering
- Window cleaning
- Window washing
- Clutter removal
- Wall scrubbing
- Waste disposal
- Floor sweeping
- Eco-friendly practices
- Packing and unpacking
- Furniture treatment
- Safe chemical handling
- Odor control
- Dusting techniques
- Laundry proficiency
- Steam cleaning
- Floor polishing
- Gardening tasks
- Mold prevention
- Quality assurance controls
- Bloodborne pathogens
- Laundry functions
- Carpet vacuuming
- Closet detailing
- Home safety management
- Linen care
- Appliance maintenance
- Interior window washing
- Laundry cleaning
- Surface disinfection
- Floor waxing
- Floor maintenance
- Polishing surfaces
- Upholstery care
- Restocking supplies
- Furniture dusting
- Safe cleaning with chemicals
- Commercial and residential cleaning
- Teamwork
- Vacuuming and sweeping
- Residential cleaning
- Mopping and sweeping
- Customer service-focused
- Excellent oral and written communication
- Cleaning bathrooms
- Customer-oriented
- Hospitality background
- Cleaning techniques
- Complex Problem-solving
- Vacuuming
- Interior and exterior cleaning
- Physically strong
- Folding clean laundry
- Exceptional communicator
- Dusting furniture
- Laundry management
- Staff training
- Chemical handling
- Sorting and washing laundry
- Guest relations
- Restroom detailing
- Ordering cleaning supplies
- Tile and grout care
- Inventory control
- Building maintenance
- Supply inventory management
- Ceiling fan cleaning
- Budget control
- Hazardous chemical training
- Infection control
- Resident support
- Floor scrubber machines
- Multitasking and organization
- Cleaning and organizing
- Detail-oriented
- Basic maintenance
- Safety protocols
- Equipment operation
- Product knowledge
- Room preparation
- Hardworking
Timeline
Housekeeping Supervisor - The Resort Group
03.2022 - 02.2025
Janitor - USPC
05.2019 - 01.2021
Housekeeper - Condo's in Steamboat
02.2017 - 07.2018
House Cleaner - Jones Withers Green Cleaning
01.2015 - 04.2025
Housekeeper - Vacasa Vacation Rentals
04.2014 - 01.2016
Janitor - Ball Aerospace
01.2011 - 03.2013
Environmental School - Asbestos And Abatement Supervisor, Asbestos Removal And Mold Remediation
Alison - Health And Safety On The Job, Occupational Health And Safety
Alison - Health And Safety in Schools, Health And Safety
De Loux School of Cosmetology - Cosmetology , Manicuring