Summary
Overview
Work History
Education
Skills
Timeline
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Katie Workman

Katie Workman

Utica,OH

Summary

Proven leader in operations management, I significantly enhanced team productivity at Sedgwick Claims Management through strategic resource allocation and fostering a motivational atmosphere. Skilled in operational efficiency and strong team building, my approach resulted in measurable improvements in performance and employee engagement, aligning with key employer-desired skills.

Overview

20
20
years of professional experience

Work History

Operations Lead

Sedgwick Claims Management
02.2022 - Current
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Managed and allocated staff and material resources to meet production goals.
  • Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.

Department Supervisor

Home Depot
02.2005 - 06.2015
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Managed team of 5-10 employees, delegated tasks and held each employee accountable for completing assignments.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Built and designed large displays weekly to promote specific products.
  • Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Promoted culture focused on encouraging staff to develop skills and abilities.

Assistant Store Manager - Operations

Kohls Department Store
11.2017 - 02.2022
  • Managed cash flow efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Operations Assistant

Kohls Department Store
06.2015 - 11.2017
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted operations manager with planning of routine operations and special projects.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.
  • Provided administrative support with accurate document preparation and data entry.
  • Collaborated with other departments to foster smooth operation of daily processes.
  • Prepared and delivered operational performance reports to inform management.
  • Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
  • Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
  • Increased customer satisfaction by developing feedback system for operations team to address concerns promptly.
  • Enhanced team efficiency by implementing new digital filing system for more accessible document retrieval.

Education

General Studies

Utica Senior High School
Utica

Skills

  • Operational efficiency
  • Motivational attitude
  • Scheduling coordination
  • Workforce management
  • Capacity planning
  • Warehouse management
  • Safety management
  • Production planning
  • Procedure implementation
  • Acknowledgment of customer needs
  • Environmental management
  • Asset management
  • Operations management
  • Strong team building skills

Timeline

Operations Lead

Sedgwick Claims Management
02.2022 - Current

Assistant Store Manager - Operations

Kohls Department Store
11.2017 - 02.2022

Operations Assistant

Kohls Department Store
06.2015 - 11.2017

Department Supervisor

Home Depot
02.2005 - 06.2015

General Studies

Utica Senior High School

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Katie Workman