Katie Ann McCann
Cut Bank,MT
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Outgoing Customer Service Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
2
2
years of professional experience
Work History
Valet Driver
Extra Car Airport Parking
Seattle, WA
01.2023 - 06.2023
- Ensured the safety of all vehicles by driving cautiously at all times.
- Maintained accurate records of vehicles parked in designated areas.
- Responded promptly to customer inquiries regarding services offered or rates charged.
- Kept track of keys for each car parked in the lot, ensuring their safe return to owners when they retrieved their vehicle.
- Managed cash drawer accurately while processing payments from customers.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
General Manager
Lavender Laundromat
Seattle, WA
01.2022 - 11.2022
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Cashier
Ernies Fuel Stop
Seattle, WA
03.2021 - 12.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Bachelor of Arts - Business Management
DeVry University,
Naperville, IL10-2026
GED -
Emma Dickinson
Missoula, MT01-2007
Skills
- Order coordination
- Cash Handling
- Check processing
- Merchandise Restocking
- Customer Service
- Positive and professional
- Customer Satisfaction
- Time management skills
- Effective problem solving
- Professional Appearance
- Automatic and manual driving
- Excellent customer service
- Valid Driver's License
- Car parking
- Strong communication abilities
Timeline
Valet Driver
Extra Car Airport Parking
01.2023 - 06.2023
General Manager
Lavender Laundromat
01.2022 - 11.2022
Cashier
Ernies Fuel Stop
03.2021 - 12.2021
Bachelor of Arts - Business Management
DeVry University,
GED -
Emma Dickinson
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