Katie Caldwell
Tallahassee,Florida
Summary
I grew up the daughter of a business owner and adopted those critical skills needed to be successful. I am extremely hard working and determined to do the best at the job at every job i have ever had. I have over 10 years experience working in the food and service industry and i plan to work in this field for another 10 years, in a management position. I am a great teacher and am capable of building a successful team. I am passionate and motivated to improve every situation i come into, especially with work. I am extremely reliable, communicative, and driven.
Overview
11
11
years of professional experience
Work History
Server Shift Leader
The Egg Cafe & Eatery
03.2022 - 04.2023
- Shared knowledge of menu items, enabling customers to make personal decisions based on taste and interest.
- Managed scheduling for 18 servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Shift Leader
Olive Garden - Darden Restaurants
02.2019 - 03.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Server
Angelo's Seafood
07.2016 - 09.2019
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Shared knowledge of menu items, enabling customers to make personal decisions based on taste and interest.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
Store Manager
Rita's Italian Ice
05.2012 - 01.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Coordinated large catering events and orders
- Made product and taught instructional classes on the proper production and handling of italian ice
Education
High School Diploma -
Eastern Technical High School
1100 Mace Ave, Esses, MD 2122105.2011
Skills
- Servsafe Certified
- Communication
- Problem solving and decision making
- leadership experience
- positive relationships
- Adaptable
- Professionalism
- strong work ethic and determination
Timeline
Server Shift Leader
The Egg Cafe & Eatery
03.2022 - 04.2023
Shift Leader
Olive Garden - Darden Restaurants
02.2019 - 03.2021
Server
Angelo's Seafood
07.2016 - 09.2019
Store Manager
Rita's Italian Ice
05.2012 - 01.2015
High School Diploma -
Eastern Technical High School
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