KatieClaire Delano
Port Angeles,WA
Summary
Driven, extroverted, with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating a positive work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
13
13
years of professional experience
1
1
Certification
Work History
NW Coffee Co. Manager & barista
Northwest Coffee Co.
08.2022 - 09.2023
- Managed social media
- Created community outreach opportunities for customers to buy a stranger's order.
- Held staff meetings & training, and created a positive team dynamic.
- Handled all inventory, product ordering, researching companies for equipment and best product deals and quality,
- Handled and resolved customer issues and complaints professionally to create customer satisfaction and repeat business.
- Trained new employees, managed schedule, and supervised barista workers to maintain and uphold store policies and optimize shift consistency.
- Conducted interviews with participants to assess eligibility to join our team, bringing in professionally trained barista and coffee artist
- Problem-solved issues with machine, grinder to keep consistency at stand.
Barista
Northwest Coffee Co.
12.2020 - 08.2022
Volunteer
The Joshua Foundation
03.2018 - 12.2019
- Living in Tanzania, Africa as a volunteer
- Involved in community outreach, training and mentoring preschool teachers, individual work with delayed and advanced students and teaching basic computer skills.
- Assisted with special events and programs.
- Tutored at various competency levels to help students with reading, and writing skills.
Lead Teacher
Sequim's Little Explorers
03.2016 - 02.2018
- Lead Preschool Teacher
- Building relationships with parents and children, providing children with a clean environment, foster exploration and learning.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Barista
The Daily Grind
10.2014 - 07.2015
- Managing till, taking orders, making drinks and sandwiches opening and closing espresso stand.
Barista
Kings Ways Espresso Stand
01.2011 - 01.2015
- Worked in our church espresso stand for 3 years as a barista & maintained volunteer schedule.
Busser and Hostess
Old Mill Cafe
01.2012 - 12.2012
- Taking reservations, phone service, seating, clearing and setting tables.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate of Arts And Sciences - Early Childhood Education
Peninsula College
06.2017
High School Diploma -
Home School
Sequim Wa 2015
Skills
- Communication
- Customer Service
- Foam Art
- Complex Problem-Solving
Certification
- Food Handlers License
- Open Water Scuba Diver
Volunteer Experience
- Kings Ways Espresso Stand, Barista/Volunteer Manager, Worked in our church espresso stand for 3 years as a barista & maintained volunteer schedule.
- Camp Youth Leader
References
Jeremy Dagget 360-797-4117
Shana VanProyen, 1-425-923-0412
Erin Bell, (360) 681-8494
Timeline
NW Coffee Co. Manager & barista
Northwest Coffee Co.
08.2022 - 09.2023
Barista
Northwest Coffee Co.
12.2020 - 08.2022
Volunteer
The Joshua Foundation
03.2018 - 12.2019
Lead Teacher
Sequim's Little Explorers
03.2016 - 02.2018
Barista
The Daily Grind
10.2014 - 07.2015
Busser and Hostess
Old Mill Cafe
01.2012 - 12.2012
Barista
Kings Ways Espresso Stand
01.2011 - 01.2015
Associate of Arts And Sciences - Early Childhood Education
Peninsula College
High School Diploma -
Home School
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