KATIE CURTIS
Westminster,CO
Summary
Dynamic Chief Information Officer with a proven track record at Great Plains Communications & Zayo, driving digital transformation and enhancing cloud architecture. Expert in cybersecurity management and vendor negotiation, I foster cross-functional collaboration, achieving significant operational improvements and team performance. Committed to aligning IT strategies with business objectives for sustained competitive advantage.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Chief Information Officer
Great Plains Communications
Blair, NE
02.2023 - Current
- Spearheaded digital transformation initiatives, establishing telecom cloud architecture to enhance processes and customer experiences.
- Directed IT and security operations across 13 states, fostering a high-performing team.
- Implemented IT strategies aligned with organizational objectives to drive efficiency.
- Managed selection and deployment of IT systems, improving operational effectiveness.
- Identified cybersecurity risks and established robust mitigation strategies.
- Oversaw IT budget management and resource allocation to maximize efficiency.
- Drove technology adoption to secure competitive advantages in the industry.
- Collaborated with executives to align IT initiatives with overall business strategy.
VP of Enterprise Applications
Zayo Group
Boulder, CO
01.2021 - 08.2022
- Drove digital transformation by developing and executing global IT strategies across multiple regions.
- Managed global IT teams of up to 200 members, enhancing collaboration in US, Canada, France, and United Kingdom.
- Achieved 50% diversity target within Enterprise Applications and Tech Solutions teams from 2020 to 2022.
- Assisted with 22 M&A integrations.
- Implemented standardized processes for IT intake and prioritization, increasing internal customer satisfaction scores by 50%.
- Launched enterprise architecture function, centralizing IT operations and improving efficiency in project management.
- Cut operational costs by 30% annually through implementation of a new soft phone system.
- Negotiated $2M in savings from MarTech vendors and reduced collaboration applications from five to one, saving $1M annually.
- Led integration efforts of six acquisitions, merging disparate teams into a unified enterprise staff.
VP Technology Solutions, Marketing & Vendor Manage
Zayo Group
Boulder, Colorado
01.2018 - 12.2021
- Developed strategic plans aligning with organizational vision and objectives.
- Spearheaded enhancements to customer service processes while upholding quality assurance standards.
- Implemented process improvements, achieving significant cost savings organization-wide.
- Directed business development efforts, including acquisitions and joint ventures.
- Created communication strategies fostering collaboration among management and employees.
- Negotiated contracts with suppliers and vendors to optimize costs without compromising quality.
- Ensured compliance with federal, state, and local employment laws and regulations.
- Analyzed market trends to identify growth opportunities in existing and new markets.
Global Director, Service Desk & Special Projects
Zayo Group
Boulder, CO
01.2018 - 12.2018
- Analyzed competitive landscape across various countries to identify service gaps and develop strategic plans.
- Facilitated executive meetings between headquarters and international counterparts to share industry insights.
- Designed targeted training programs for employees abroad to enhance leadership effectiveness.
- Created and monitored budgets for international expansion projects to ensure financial compliance.
- Coordinated cross-departmental resources, ensuring timely project delivery in foreign markets.
- Established global policies to influence and streamline international operations.
- Developed operational and financial structures to support business initiatives effectively.
- Provided mentoring and leadership to new hires, imparting knowledge of company programs.
Sr. Global Desktop Manager
Zayo Group
Boulder, CO
01.2016 - 01.2018
- Ensured compliance with industry regulations and company policies.
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with regulatory requirements and industry standards.
- Provided leadership during times of organizational change or crisis situations.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Streamlined communication channels, improving information flow and decision-making speed.
- Monitored staff performance and addressed issues.
Education
BA - Economics & Business
Colorado State University
Fort Collins, CO01.2011
Skills
- Digital transformation and IT strategy
- Cloud architecture and enterprise solutions
- Cybersecurity management and risk assessment
- Vendor negotiation and budget management
- Process improvement and operational analysis
- Project management and change management
- Cross-functional collaboration and stakeholder engagement
- Team leadership and ITIL framework
Affiliations
- Tech Nebraska Advisory Board, 01/2025 - Present
- Vetro Fiber Map Advisory Board, 04/2024 - Present
- Google Advisory Board, 01/2018, 12/2022
- Colorado Technology Association, 01/2018 - 12/2022
- Women in Tech, 01/2016 - 12/2022
Websites
Certification
ITIL V3, Help Desk Institute, 01/2013
Skills
CRM (Salesforce), HRIS (Workday), ERP (Oracle), MarTech (Pardot), Inventory (Vetro Fiber Map, Circuit Vision, GE Smallworld, ESRI, Oracle M6), Teaming/Collaboration (G Suite, Office 365, Zoom), Multiple OSS/BSS Systems, Various Global Telephony Systems
Timeline
Chief Information Officer
Great Plains Communications
02.2023 - Current
VP of Enterprise Applications
Zayo Group
01.2021 - 08.2022
VP Technology Solutions, Marketing & Vendor Manage
Zayo Group
01.2018 - 12.2021
Global Director, Service Desk & Special Projects
Zayo Group
01.2018 - 12.2018
Sr. Global Desktop Manager
Zayo Group
01.2016 - 01.2018
BA - Economics & Business
Colorado State University
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