Katie Elise Rae
Manager Of Daily Life
Boise,Idaho
Summary
Knowledgeable and dedicated customer service professional with extensive experience in many types of the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of post-secondary education
24
24
years of professional experience
Work History
Home Executive
My Family Members
Boise, ID
08.2018 - Current
- Spent 2.5 years finishing raising children, moving and taking care of extended family after divorce.
- In that time, I was able to learn about building websites, HTML, social media networking, and used those skills to fundraise for my daughters school and others.
Administrative Assistant II
Boise State University
Boise, ID
10.2012 - 08.2018
- Managed Access databases converting complex data into easy-to-interpret data.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and student data.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Organized weekly staff meetings and logged minutes for corporate records.
- Created detailed expense reports and requests for capital expenditures.
- Executed record filing system to improve document organization and management.
- Assisted and identified at-risk students to eliminate student barriers to learning.
- Analyzed data on student retention, completion, employment and success on national certification exam.
Quality Assurance Monitor
Wells Fargo Bank
Boise, ID
12.2009 - 10.2012
- Duties include scoring phone bankers’ calls using in-depth knowledge of bank processes, procedures, Federal regulatory standards and customer service guidelines.
- Managed over 300 employees per month, overseeing training, and professional growth of employees.
- Fixed identified issues to increase productivity and boost workflows.
- Monitored process checks for proper completion and correct frequency.
Phone Banker II, Banker Coach
Wells Fargo Bank
Boise, ID
03.2008 - 12.2009
- Duties included customer service, managing daily flow of calls and sales numbers.
- After 9 months I was promoted to Banker Coach, assisting new phone bankers in developing their skills to successfully run their own business as well as coaching seasoned bankers, helping them along in their own career path development by providing feedback QNI style and encouraging positive behaviors.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Responded to day-to-day compliance questions from management and staff.
Front Desk Manager
Viziato Salon And Spa
Boise, ID
04.2007 - 03.2008
- Planned coverage needs and organized services to support incoming special events
- Performed daily inventory for keys and linens and detailed all information in audit reports
- Performed concierge services for guests as needed
- Managed all front desk tasks, including maintenance of client records and lab data
- Anticipated guests' needs and responded to all requests within reasonable amount of time
- Created lasting relationships with guests that built loyalty and drove hotel revenue
- Processed arrivals and departures for hotel guests, handling approximately 80 guests per shift
Server, Trainer, Manager and Corporate Trainer
Chili’s Restaurant
Boise, Idaho
10.2004 - 05.2007
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Planned and delivered training to average of 4 new servers per week
- Established and updated work schedules to account for changing staff levels and expected workloads
- Increased sales significantly by upselling higher-end products to customers
- Mentored new hires, resulting in stronger staff development and increased productivity
- Recorded inventory sales into organization's weekly income report
Bartender/Server
Powerhouse Bar and Grill
Sandpoint, Idaho
08.2004 - 12.2004
- Operated efficiently in high-volume setting to prepare and serve more than 50 drinks per hour
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed cash and bar revenue during special promotions or sporting events.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Consulted with managers to organize special events and promotions.
Barista/General Manager
Coffee & More
Boise, Idaho
01.2001 - 01.2004
- I also took care of daily books and night drops
- Managed 6 full time employees
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Completed over successful daily cash audits to correctly balance drawers at end of each shift
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Set and achieved goals for professional development and advancement
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly
Barista
Moxie Java
Boise, Idaho
01.1997 - 01.2001
- Demonstrated respect, friendliness and willingness to help wherever needed
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices
- Kept product inventory stocked during times of customer congestion and high demand
Education
Some College (No Degree) - General business, nonprofit
Boise State University
Boise, ID 09.2015 - 05.2017
Medical Assistant Certification, 4.0 G.P.A. - undefined
American Institute of Health Technology
01.1999 - 01.2000
Skills
Office administration
Process optimization
Spreadsheet management
Hospitality service expertise
Dining area maintenance
Point of sale operation
High-volume dining
Food sales and promotion
Guest relations management
Timeline
Home Executive
My Family Members
08.2018 - Current
Some College (No Degree) - General business, nonprofit
Boise State University
09.2015 - 05.2017
Administrative Assistant II
Boise State University
10.2012 - 08.2018
Quality Assurance Monitor
Wells Fargo Bank
12.2009 - 10.2012
Phone Banker II, Banker Coach
Wells Fargo Bank
03.2008 - 12.2009
Front Desk Manager
Viziato Salon And Spa
04.2007 - 03.2008
Server, Trainer, Manager and Corporate Trainer
Chili’s Restaurant
10.2004 - 05.2007
Bartender/Server
Powerhouse Bar and Grill
08.2004 - 12.2004
Barista/General Manager
Coffee & More
01.2001 - 01.2004
Medical Assistant Certification, 4.0 G.P.A. - undefined
American Institute of Health Technology
01.1999 - 01.2000
Barista
Moxie Java
01.1997 - 01.2001