Katherine Guevara
Houston
Summary
Compassionate healthcare professional skilled in patient care and communication. Experienced in monitoring vital signs and facilitating triage processes to enhance patient experiences and outcomes. Committed to delivering quality care to diverse populations while prioritizing patient satisfaction and safety.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CNA
Lyndon B. Johnson Hospital Emergency Center
Houston
10.2024 - Current
- Assisted medical staff with patient assessments and triage procedures to ensure timely care.
- Monitored vital signs and reported changes to healthcare professionals.
- Prepared treatment rooms by ensuring cleanliness and stocking necessary supplies.
- Documented patient information accurately in electronic health records systems.
- Provided transport assistance to enhance patient mobility and comfort within the facility.
PCA
Harris Health System - Ben Taub General Hospital
Houston
12.2023 - 10.2024
- Ensured cleanliness and safety of patient rooms and common areas to enhance patient well-being.
- Monitored vital signs and reported changes to healthcare team.
- Provided comfort and support to patients through effective communication.
- Instructed patients on personal hygiene and daily living activities to promote independence.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
Call Center Representative
Harris Health System
Houston
07.2022 - 12.2023
- Handled high volumes of inbound calls for patient scheduling and inquiries, ensuring efficient appointment management.
- Provided assistance on incoming calls regarding product inquiries and billing questions, delivering effective customer service solutions.
- Resolved patient complaints with empathy and professionalism, enhancing patient satisfaction and trust.
- Collaborated with healthcare teams to ensure seamless communication for patient care.
- Educated patients on available health resources and community programs offered.
- Maintained confidentiality of patient records according to HIPAA regulations.
Education
Victorious Healthcare Academy
Cypress, TX04-2024
Skills
- Patient assessment
- Vital sign monitoring
- Patient mobility support
- Toileting assistance
- Lifting and transferring
- Basic life support
- EHR documentation
- Triage procedures
- Care coordination
- Patient communication
- Time management
- Flexibility and adaptability
- Attention to detail
- Patient advocacy
- Compassion and empathy
- HIPAA compliance
Languages
Spanish
Full Professional
Certification
- Certified Nurse Assistant
Timeline
CNA
Lyndon B. Johnson Hospital Emergency Center
10.2024 - Current
PCA
Harris Health System - Ben Taub General Hospital
12.2023 - 10.2024
Call Center Representative
Harris Health System
07.2022 - 12.2023
Victorious Healthcare Academy