Katie Kerley
Santa Barbara,CA
Summary
Detail-oriented professional with strong communication and multitasking skills. Experienced in coordinating schedules and enhancing customer experiences in fast-paced environments. Committed to delivering quality service and maintaining high standards.
Overview
4
4
years of professional experience
Work History
Personal Assistant
Private Client
Santa Barbara
07.2024 - Current
- Coordinated daily schedules and appointments to optimize time management for private client.
- Managed travel arrangements, ensuring seamless logistics and compliance with preferences.
- Created nutritious meal plans accommodating dietary restrictions while promoting healthy eating habits for the family.
- Maintained open communication with family members to address needs and concerns effectively.
- Assisted with daily household tasks for a smoother family routine, including meal preparation and laundry duties.
- Maintained family privacy and security by handling sensitive information discreetly and respecting confidentiality boundaries.
- Supported busy parents with personal errands such as grocery shopping, dry cleaning pick-ups, or appointment scheduling.
- Developed strong relationships with children through active listening, empathy, and patience, creating a trusting bond within the family unit.
Restaurant Worker
Panino
Montecito, CA
09.2023 - Current
- Maintained cleanliness and organization of dining area and kitchen, adhering to health and safety standards.
- Assisted in inventory management, tracking supplies to minimize waste and optimize stock levels.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
- Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
Restaurant Worker
Avila's El Ranchito
Newport Beach
05.2022 - 08.2023
- Collaborated with team members to streamline service processes during peak hours for improved workflow.
- Handled cash transactions accurately, providing courteous service while managing register operations.
- Communicated effectively with customers, addressing inquiries and resolving issues promptly to enhance dining experience.
- Trained new staff on operational procedures and customer service standards to uphold quality service levels.
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Developed strong rapport with regular customers, contributing to increased repeat business.
Education
Bachelor of Arts - Communication
University of California, Santa Barbara
Santa Barbara, CA06.2027
High School Diploma -
Edison High School
Huntington Beach, CA06.2023
Skills
- Time management
- Multitasking and organization
- Customer service
- Strong work ethic
- Strong communication skills
- Creative thinking capacity
- Attention to detail
- Detail-oriented mindset
- Commitment to quality and service
- Familiar in Canva
Affiliations
- Delta Gamma Women's Fraternity
Languages
English
Native or Bilingual
Interests
- Yoga
- Traveling
- Cooking
- Real Estate
- Marketing
- Social Media Algorithms
Timeline
Personal Assistant
Private Client
07.2024 - Current
Restaurant Worker
Panino
09.2023 - Current
Restaurant Worker
Avila's El Ranchito
05.2022 - 08.2023
Bachelor of Arts - Communication
University of California, Santa Barbara
High School Diploma -
Edison High School
Santa Barbara City College President's Honor Roll
Being named to the Santa Barbara City College President’s Honor Roll reflects strong academic performance and consistent dedication to my coursework. This recognition shows that I maintained a high GPA while balancing college responsibilities, demonstrating discipline, time management, and commitment to excellence.