Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Korby

Los Angeles,CA

Summary

Multi-passionate Program Manager across several industries with experience in Risk, Engagement, Business Strategy, and Responsible AI. Eager to apply expertise in program management, stakeholder alignment, and innovation to roles focused on the ethical and responsible deployment of AI technologies. Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.

Overview

10
10
years of professional experience

Work History

AI and Security Systems Program Manager

Google
01.2021 - 01.2023
  • Facilitated meetings and discussions with C-suite level stakeholders to create an approved catalog of custom cloud AI deals, including global public sector, partner, and enterprise agreements, promoting innovation & ethical responsibility
  • Directed the review process of AI opportunities, improving compliance processes through diplomatic conflict resolution & consensus collaboration between C-level executives & stakeholders, reviewing 400+ opportunities annually
  • Co-authored & implemented Google’s AI principles, internal governance & operations framework, laying the foundation for responsible use of data & technology in the tech industry
  • Generated detailed needs assessment for implementation of Salesforce for contracts, pipeline, and leads to problem solve and enhance Google Cloud’s end-to-end contracting systems
  • Created and established detailed control & governance standards to drive deployment of Salesforce CPQ & Conga CLM, increasing usage from 0 % to 28% in the first year
  • Conducted risk assessments, developed compliance policies, and identified security vulnerabilities to align with corporate standards while revamping operational control mechanisms for safeguarding 11k+ users of Google Cloud platform
  • Served as Google Cloud’s internal compliance subject matter expert for end-to-end contracting, approvals, mergers & acquisitions, and artificial intelligence by providing daily guidance to 60+ varied-level stakeholders in sales, operations, and product to influence large scale decisions.

National Program Manager

Ford Motor Company
01.2020 - 01.2021
  • Spearheaded advanced planning activities such as marketing campaigns, hiring, training, and budgeting for the Ford Mobile Service rollout to facilitate launch in 200+ dealerships, generating an additional $9.8M+ in new revenue and increasing the customer satisfaction score from 4.5 to 4.9
  • Designed comprehensive e-learning training by collaborating with the National Director due to changing market conditions to lead corporate strategy and equip consultants with the knowledge to coach virtually due to COVID-19, allowing the program to continue to run virtually throughout the pandemic
  • Consulted as the national subject matter expert, advising on crafting agile marketing solutions and go-to-market strategies to quickly increase sales & scale business operations across multiple target markets.

Project Manager

Sky Zone, CircusTrix Holding
01.2019 - 01.2020
  • Onboarded 12 new franchise operators globally, assisting operators with supply chain vendor relations, hiring & training, and establishing metrics to ensure successful grand openings
  • Devised performance improvement plans to transform underperforming parks by equipping park operators with strategies to boost visitor numbers, implementing weekly calls with park operators, reviewing data/market analytics and comparable markets for potential revenue, resulting in a 45% growth
  • Developed & launched 8 comprehensive training programs for 9,000 Sky Zone employees worldwide, emphasizing sales tactics for increased revenue growth and improved operational efficiencies
  • Modernized a 300+ page Operations Manual to facilitate seamless transition after CircusTrix acquisition, creating a combined manual that provides accurate information regarding franchise purchases, risk & compliance, safety protocols, and membership policies, enabling franchises to acquire accurate information and follow safety regulations
  • Launched and delivered an engaging 6-week Cohort matrix program for 500+ GMs worldwide to drive results in early career management skills, hiring, mentoring, emotional intelligence, safety & decision-making
  • Designed and led bi-annual mandatory town hall webinars to 300+ parks globally, ensuring unified understanding of company-wide initiatives, which included Black Friday campaign rollout, generating 32% YoY growth
  • Co-developed business model to promote new membership offering, establishing go-to-market strategy, training sales teams on successful roll-out strategies & customer behaviors for optimal customer acquisition & retention rate of 95%

Engagement Manager

Dealer Tire
01.2014 - 01.2019
  • Revitalized underperforming stores in the southwest region, assessing business operations using customized repair order analysis to uncover opportunities and identify issues, developing action plans to improve performance metrics, resulting in improved efficiency & productivity, leading to an 11% YoY growth rate and over $12M revenue increase
  • Developed custom pilot strategy programs through consultation with c-level executives for 22 OEMs, including Toyota, Mazda, & Mercedes-Benz, to optimize customer satisfaction & support business development
  • Conducted 40+ training sessions with 22+ clients to equip teams with key SEO & web analytics skills, resulting in improved sales performance & operational efficiency
  • Recognized for outstanding performance, received three promotions during tenure for exceeding customer satisfaction goals and consistently delivering exceptional results.

Customer Success Manager

Cars.com
08.2012 - 10.2014
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Created customer support strategies to increase customer retention.
  • Monitored customer progress and addressed customer inquiries with timely and accurate updates.
  • Conducted periodic user training sessions to support customer understanding and product feature utilization.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.

Education

Integrated Communications

Columbia College

Illinois Media School

Case Western Reserve University

Skills

  • SKILLS & INTERESTS
  • Skills:
  • Innovation, Adaptability, Stakeholder Management Up, Across, and Down Tech and Business Orgs, Diplomatic and Persuasion Communication and Collaboration, Manage Entropy, Predictive Problem Solving, Empathy, People-Centric, Microsoft Office (Excel, Word, PowerPoint), Google Workspace, Salesforce, Adobe Creative Suite, Articulate 360, ADDIE, ADKAR, Agile, Waterfall, Asana, Jira, Slack, SAP, Conga, Lucid chart, Kanban, Oracle, Generative AI, Voiceovers, SQL, Project Scoping, Project Tracking, Public Speaking, Defining Requirements, Setting Priorities
  • Analytical and Critical Thinking

Timeline

AI and Security Systems Program Manager

Google
01.2021 - 01.2023

National Program Manager

Ford Motor Company
01.2020 - 01.2021

Project Manager

Sky Zone, CircusTrix Holding
01.2019 - 01.2020

Engagement Manager

Dealer Tire
01.2014 - 01.2019

Customer Success Manager

Cars.com
08.2012 - 10.2014

Integrated Communications

Columbia College

Illinois Media School

Case Western Reserve University

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Katie Korby