Summary
Overview
Work History
Education
Skills
Certificatesandlicensure
References
Timeline
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KATIE L. CARROLL

KUNA,ID

Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Overview

18
18
years of professional experience

Work History

Certified Pharmacy Technician

Ridley's Family Market
10.2022 - Current
  • Solved customer problems in-person and/or over telephone by providing assistance with placing orders, navigating systems, and locating providers for refills per patient needs.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Collected co-payments or full payments from customers.

Billing and Enrollment Specialist

Blue Cross of Idaho
05.2022 - 10.2022
  • Ensured proper enrollment and billing procedures for group health insurance was completed accurately and in a timely manner.
  • Answered to all inquiries via emails and phone calls to and from group administrators, brokers, and members regarding member enrollment.
  • Reviewed statistic enrollment data and prepared reports to be used by management.

Patient Access Specialist

Kaiser Permanente
12.2016 - 03.2020
  • Took inbound and made outbound calls using a dial system, to assist four departments; Orthopedics, Podiatry, Fracture Clinic, and Foot-care.
  • Appointing: reviewed medical chart to appoint patients correctly per doctors and nurses triage.
  • Scheduled, rescheduled, and/or canceled appointments for patients.
  • Messaging: reviewed patients medical charts to collect information to send to their health care team to assist patients proper scheduling.
  • Proficient with Epic.

Food and Beverage Server

Ruby Tuesday
08.2006 - 09.2016
  • Provided a positive customer dining experience for all customers.
  • Ensured management objectives were met and exceeded.
  • Rapidly assimilated information with multiple customers at a time.
  • Anticipated customer needs/concerns and addressed them with proficiency.
  • Experienced growth in customer relations and interface communications.

Account Resolution Specialist

Providence Health & Services
06.2015 - 06.2016
  • Made outbound calls using a dial system to patients with self-pay balances to collect.
  • Performed account resolution and collection activities for multiple hospitals and clinics.
  • Collected customer demographics per business need to collect and clear patient account balances.
  • Able to navigate efficiently using Epic.

Education

Pharmacy Technician Certification Course -

CLIMB Institute for Health Professionals
Portland, OR
08.2018

Bachelor of Science - Social Science -

Portland State University
Portland, OR
03.2010

High School Diploma -

Beaverton High School
Beaverton, OR
06.2001

Skills

  • Aseptic Techniques
  • Drug Inventory Control
  • Pharmacy and customer records management
  • Manual and automated medication dispensing
  • Pharmacist support
  • Patient confidentiality
  • Updating medication histories
  • Problem-solving skills
  • Filling Prescriptions
  • Insurance Billing

Certificatesandlicensure

  • PTCB Certified Pharmacy Technician (CPhT)
  • Current Pharmacy Technician License in Oregon and Idaho
  • Certification of 160 Hours of Formal Classroom for Pharmacy Technician & HIPPA Training
  • Medical Terminology Certification

References

References provided upon request

Timeline

Certified Pharmacy Technician

Ridley's Family Market
10.2022 - Current

Billing and Enrollment Specialist

Blue Cross of Idaho
05.2022 - 10.2022

Patient Access Specialist

Kaiser Permanente
12.2016 - 03.2020

Account Resolution Specialist

Providence Health & Services
06.2015 - 06.2016

Food and Beverage Server

Ruby Tuesday
08.2006 - 09.2016

Pharmacy Technician Certification Course -

CLIMB Institute for Health Professionals

Bachelor of Science - Social Science -

Portland State University

High School Diploma -

Beaverton High School

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KATIE L. CARROLL