KATIE L. GOLDBERG
Denver,CO
Summary
Versatile clinician with 20 years of experience in medical and administrative support, including medical assistant to physicians, and office management. Robust history of accurately documenting patient health information and collecting vital signs. Efficiently schedules appointments and records patient insurance information.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Assistant
Colorado Orthopedic Consultants, P.C
Englewood, CO
02.2011 - Current
- Philip Stull, Physician to Colorado Mammoth and Outlaws
- President of Colorado Orthopedic Consultants, P.C
- Duties and Responsibilities: Preparing and running clinics, ordering X-rays, coaching patients, pre-op/post op, pre-authorizing and coordinating surgeries, diagnostic tests, and specialized injections, applying bracing and casts
- Invoicing and arranging legal conferences, record reviews, IME’s, impairment ratings, and other legal matters
- Preparing surgical packets, filling out FMLA/Short Term Disability paperwork, sending out confirmation emails to patients for their surgeries, Answering patient messages/emails, assisted my company in transitioning to EMR, and accomplishing any other administrative duties assigned to me on business end
- On Call” duties such as taking calls from doctor Stull, patients or other physicians over weekend and at night are occasional responsibilities of mine.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained pre- and post-treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Compiled necessary documents for surgical billing packages.
Cast Tech, Float Medical Assistant, Medical assistant
Mark Durbin
Ft Collins, CO
11.2009 - 01.2011
- Duties and Responsibilities: Casting, splinting, wound care, blood draws, and bracing upper and lower extremities
- Compiled necessary documents for surgical billing packages.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Obtained all prescribed laboratory testing.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Organized work to meet demanding production goals.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Taught patients about medications, procedures and care plan instructions.
- Verified appropriate lab couriers picked up collected lab specimens.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained client medical history, medication information, symptoms and allergies.
Front Office Manager / Medical Assistant
Orthopedic Associates
Denver, CO
07.2001 - 06.2009
- 8 years experienced incredible growth with company
- I worked almost every position including front desk receptionist, surgery scheduler, and medical assistant for two doctors and front office manager
- I have extensive experience as Medical Assistant to foot/ankle surgeon, while simultaneously managing Front Office
- Early on assisted Physician Steven Traina, physician to Denver Nuggets
- Had great success as demonstrated by the following:
- Worked 11+ hours/day for 4 months revamping front office
- This included developing processes for streamlining procedures for office to clinic interface, pre-registration, referrals, money collection and timely patient processing
- Enhanced teamwork by holding weekly meetings
- Encouraged open communication between team members, managers and other departments through weekly working groups
- Assisting with choosing and implementing EMR
- Trained surgery scheduling department and every position in ront office on company policies and procedures
- Increased efficiency of copay and balance collection 25% through management techniques and proper employee training
- Implemented resolution strategies and interpersonal communication skills resulting in successful reconciliation of staff-to-staff as well as patient-to-staff conflicts
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Developed close working relationships with front office and back office staff.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Addressed and remedied all patient or team member issues.
- Managed 7 employees with various personalities and from different cultures for large 7 physician practice.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Developed policies and procedures for effective practice management.
- Assisted with regulatory issues such as compliance.
- Built relationships with physicians to create steady referral pipeline.
- Consulted with healthcare professionals on business decisions.
- Created and implemented organizational policies and procedures.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
Education
Bachelor of Arts degree - Interpersonal Communications
University of Colorado
Skills
- Diagnostic Testing
- Patient Relations
- Problem Anticipation and Resolution
- Social Perceptiveness
- Wound Care
- Clinical and Operational Judgement
- EMR Systems
- Medical Assistance
- Simple Dressings
- HIPAA Compliance
- Medical History Collection
- Documentation Procedures Expertise
- Medical Supply Monitoring
Accomplishments
I became a certified life coach to help better attune with patients on their mindset, so that they could achieve a better outcome for their surgeries.
Certification
General Casting, BSN Medical November 2006
Certification in Life Coaching, Coach Training Alliance March 2012
National Certification in Medical Assisting, Nation Center for Competency Testing March 2013
Timeline
Medical Assistant
Colorado Orthopedic Consultants, P.C
02.2011 - Current
Cast Tech, Float Medical Assistant, Medical assistant
Mark Durbin
11.2009 - 01.2011
Front Office Manager / Medical Assistant
Orthopedic Associates
07.2001 - 06.2009
Bachelor of Arts degree - Interpersonal Communications
University of Colorado
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