Katie L. Manalac
Chula Vista,CA
Summary
Experienced Area Manager with proven success in expense control, increasing revenue, and streamlining operations. Highly proficient in team leadership and relationship-building, while driving towards company goals. Looking to leverage training and experience in an environment that allows for additional professional growth.
Overview
20
20
years of professional experience
Work History
Area Manager
Baldwin & Sons
06.2022 - Current
- Conduct training sessions to educate employees on best practices and procedures to increase profitability.
- Resolve conflicts promptly to promote positive environment for customers.
- Assess reports to evaluate performance, develop targeted improvements and implement changes.
- Transform underperforming teams into productive, profitable teams. Bi-weekly 1:1 to discuss employee's highlights and progress.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Supervise a team of 12 employees in different departments. Manage 2 sites total. The Club at Enclave and Enclave Otay Ranch ( 598 units).
- Suggested corrective services to handle customer complaints.
- Helped plan marketing strategies.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Managed daily operations of Leasing and Resident Services department, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Tracked trends and suggested enhancements to both challenge the leasing team and improved on occupancy goal at all 2 sites.
- Achieve and maintain budgeted occupancy.
Property Manager
Brookfield Properties
12.2021 - 06.2022
- Oversee 230 units during partial rehab. Stabilize community during active sale
- Maximize rent growth
- Monthly financial reviews and expense control
- Contract submissions and vendor negotiations
- AHP applications and complete recertification
- Budget preparations
Property Manager
Brookfield Properties
02.2021 - 12.2021
- Oversee 450 units
- YTD rent growth of 5.5% in 2021
- Monthly financial reviews and expense control
- Contract submissions and vendor negotiations
- Budget preparations
- Oversee deadlines with completion of exterior cap ex improvements
- Stabilized and sustained community during disposition.
Multi-Site Property Manager
JRK Property Holdings
05.2016 - 02.2021
- Oversee rehab project of 400 units
- Re-brand and lease community after rehab
- Assist Asset Manager with 2 remote sites
- Monthly financial reviews
- Budget preparations
- Dual site management of sister properties totaling 563 units combined
- Manage staff of 8
- YOY income growth of 8.7% in 2017
- NOI growth of 14% in 2017
- Rent growth of 9.2% in 2017
Property Manager
Greystar Management
03.2014 - 05.2016
- Oversee rehab project of 400 units
- Challenge the rental market and overcome leasing obstacles
- Owner visits, due diligence, property walks, vendor walks
- Exceeded 2015 budget by 20K under other income, 15K stemmed from resident charge backs
- Increased rental income by 3% during 2015
- Budget preparation.
Property Manager
ConAm Management
09.2006 - 03.2014
- Responsible for Sterling Summerland’s 464-unit community as well as Lantana 516-unit community
- Oversee a ½ million-dollar landscape renovation which escalated many issues pertaining to water leaks, noise complaints, parking space reassignment, etc
- Occupancy maintained 96% and dollar occupancy reflected 95%
- Budget preparation and expense control
Property Manager
Pacifica Properties
05.2004 - 09.2006
- Responsible for managing and conducting condo conversions on numerous properties consisting of 420, 240, 226 units over a period
- Budget preparation with expense control
- Construction site walks
Education
Accredited Residential Manager Designation -
Institute of Real Estate Management
Las Vegas, NV2007
Diploma -
Southern High School
Santa Rita, GU2000
Skills
- Professional Experience
- Microsoft Word, Yardi Voyager, REBA, MRI, Yardi Citrix, Microsoft Outlook, Excel, Nexus, E Site, Yieldstar, One Site, Entrata, Ops Technology, Anyone Home, Rez Shield, HandyTrac
- Facilitate dispositions of properties
- Assist with different areas of acquisitions
- Specialize in expense control and management
- Dual site management
- Expense control
- Oversee condo conversions along with rehab projects
Timeline
Area Manager
Baldwin & Sons
06.2022 - Current
Property Manager
Brookfield Properties
12.2021 - 06.2022
Property Manager
Brookfield Properties
02.2021 - 12.2021
Multi-Site Property Manager
JRK Property Holdings
05.2016 - 02.2021
Property Manager
Greystar Management
03.2014 - 05.2016
Property Manager
ConAm Management
09.2006 - 03.2014
Property Manager
Pacifica Properties
05.2004 - 09.2006
Accredited Residential Manager Designation -
Institute of Real Estate Management
Diploma -
Southern High School
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