Katie Langon-Richards
Human Resources Executive
Brooklyn,CT
Work Preference
Summary
Strategic Human Resources Leader with a 15+ year track record of partnering with executive leadership to drive organizational transformation and growth through human capital. Substantial experience in talent management, employee relations, and organizational development. Exceptional at fostering team collaboration and driving results, known for adaptability in dynamic environments.
Overview
15
15
years of professional experience
3
3
Certificates
Work History
Head of Human Resources & Risk Mitigation
Oscar Health
11.2022 - Current
- Built and managed Labor Relations, People Relations, HR Governance, Health & Safety, Performance Management, Mergers & Acquisitions, Wage & Hour, HR Audit, and Threat Management functions.
- Fully developed workplace investigations model and formal HR compliance model (including executive investigations model) while simultaneously establishing full suite of HR KPI's and Metrics to
- Oversaw HR integration of merger with new subsidiary; building a multi year strategy to ensure clean transfer of HR practices, refinement of processes, and long term preparation for growth.
- Saved Human Resources budget over 4.5 million dollars per year through up shilling of internal talent to avoid need to hire vendors, and renegotiation consolidation of vendor spend. This ensured optimal use of resources while maintaining financial stability.
- Implemented competitive compensation packages to attract top talent while ensuring cost-effectiveness for the organization.
- Developed comprehensive onboarding procedures to ensure smooth integration of new hires into the organization.
- Maintained compliance with employment laws and regulations through continuous monitoring of legal updates and prompt implementation of required changes.
- Navigated company through periods of significant change, developing and modifying 3 year Human Resources growth strategy; maintaining focus on long-term strategic goals.
- Established labor relations program by facilitating open communication between management and employees, fostering a collaborative work environment.
- Supported succession planning efforts by identifying key roles within the organization that required proactive talent pipeline development strategies.
- Spearheaded full development of performance management methodology, and process for enterprise. Project managed integration into Workday System for better alignment with organizational goals and raising of talent expectations.
- Lead team that acted as strategic advisor for Talent Acquisition group as they established a recruitment processes that both improved efficiency and ensured candidate selection was producing a diverse cohort of candidates.
- Sourced and hired a diverse team of subject matter experts to support enterprise managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Advised senior executives on appropriate employee corrective steps post executive investigations.
- Leased between Human Resources, Compliance, and IT security providing expertise as it relates to investigations. Rolled out industry standard investigation model to ensure that Compliance, and IT security were all aligning to the same model.
Senior Employee Relations Manager & Project Lead
Apple
04.2021 - 11.2022
- Acted as divisional lead for 13 of 15 lines of business within Apple Corporate.
- Acted a project lead, overseeing project group of 30 people to ensure all ER practitioners globally post Apple Too movement were retrained.
- Oversaw massive change management in both Marketing/ Creative and Legal Organizations by unearthing long standing employee relations / cultural issues.
- Conducted multiple high profile Employee Relations investigations, coaching top executives to remove key talent that was in violation of policy
- Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
- Promoted a culture of excellence within the ER by consistently modeling best practices, encouraging innovation, and recognizing successes among staff members.
- Personally acted as executive coach to 2 for Fortune Magazines most powerful women in business for 2022, as well manage investigations on behalf of the office of the CEO.
- Provided guidance to management on navigating complex employee issues; saved organization over 20 million dollars in settlement in 2022.
- Identified trends in exit interview data and developed actionable plans for addressing common pain points expressed by departing employees.
- Reduced turnover rates by creating targeted retention initiatives tailored to high-potential employees'' needs.
- Partnered with talent acquisition teams on defining and promoting the employer brand, enhancing the organization's ability to attract top talent.
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Sourced and screened candidates for People Team roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
Manager, Employee Relations
DaVita
06.2017 - 04.2020
- Supported 54 leaders (Director & VP level) covering more than 700 dialysis clinics / hospital centers, and 7,500 employees throughout the US North East, before and during peek of global pandemic.
- Managed over 190 employee relations investigations per year.
- Acted as primary investigator for all Title VII matters, or allegations brought forward against executive or C-Suite team members for region.
- Maximized performance by monitoring people metrics for region.
- Conducted and facilitated culture onboarding training for regional employees.
- Provided strategy on policies and procedures to harmonize responses, provide appropriate accountability actions and reach resolution of grievances.
- Partnered with diversity counsel to roll out listening sessions, when identifying employee interpersonal issues in sections of our country where issues involving race relations was problematic. These mediated conversations lead to deeper respect among colleagues.
- Increased the quality of new hires by refining job descriptions, setting clear expectations, and establishing performance metrics for success.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders within the northeast.
Human Resources Manager
CVS Health
05.2011 - 06.2017
- Lead investigations of employee activities to identify and target operational and behavioral discrepancies.
- Project managed systems advancement by working with software developers, and HR stake holders to create and implement new software system that allowed seamless cohesion between anonymous ethics line, and investigation case note system.
- Promoted employee welfare by consistently maintaining proper protocols throughout employee issues and disciplinary procedures.
- Investigated Title VII and pharmacy theft issues by reviewing documentation and footage and interviewing associates.
- Facilitated communication and coordination between employees and management to mediate professional disagreements interrupting business flow.
- Supported market expansion initiatives while implementing process improvements to ensure ER advisors were prepared to support larger teams, and more complex challenges.
- Evaluated employee competencies through 9 box to identify skill gaps and provide targeted professional development opportunities.
- Improved overall company productivity by assessing workforce skills and developing tailored learning solutions.
Education
MBA - Human Resources Management
Fitchburg State University
Fitchburg, MA 09.2018 - 05/2020
Bachelor of Arts - Public & Professional Communication
Rhode Island College
Providence, RI 09.2005 - 05/2009
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
HR policies development
Certification
Association of Workplace Investigators
Affiliations
- Association of Workplace Investigations
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Head of Human Resources & Risk Mitigation
Oscar Health
11.2022 - Current
Yale University - Decision Making During Times of Uncertainty
05-2021
Senior Employee Relations Manager & Project Lead
Apple
04.2021 - 11.2022
MBA - Human Resources Management
Fitchburg State University
09.2018 - 05/2020
Manager, Employee Relations
DaVita
06.2017 - 04.2020
Human Resources Manager
CVS Health
05.2011 - 06.2017
Bachelor of Arts - Public & Professional Communication
Rhode Island College
09.2005 - 05/2009