Katiellem Lopes
Washington D.C,DC
Summary
Dedicated administrative professional with experience in fast-paced office settings. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
PAMPAS GARDEN LANDSCAPING LLC
2023.04 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled client appointments for estimators and supervisors.
- Restocked office supplies and placed purchase orders to maintain adequate stock levels.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Issued customer's invoices and kept track of payments made via bank transfer, checks, and credit cards.
- Maintained customers informed of upcoming services, estimates, and invoice due dates via mail/email.
- Assisted supervisors with employee timesheet and salary payments.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, and contractors to receive orders, direct activities, receive and send payments and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Caregiver
AU PAIR IN AMERICA
2018.01 - 2021.03
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Provided transportation to extracurricular activities, ensuring punctuality and fulfilling parental requests.
- Organized field trips to local museums or parks for an enriched learning experience outside the home environment.
- Assisted with homework completion, reinforcing subject matter comprehension and academic success.
Sales and Service Operator
C&A LTDA - Retail Clothing Store
2015.01 - 2017.01
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
BACHELOR OF SCIENCE BUSINESS ADMINISTRATION - International Business
UNIVERSITY OF THE POTOMAC
District Of Columbia07.2025
Skills
- Office Administration
- File Organization
- Schedule Management
- Employee timesheet processing
- Customer and client relations
- Data Entry
- Invoice Processing
- Computer Skills
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
ADMINISTRATIVE ASSISTANT
PAMPAS GARDEN LANDSCAPING LLC
2023.04 - Current
Caregiver
AU PAIR IN AMERICA
2018.01 - 2021.03
Sales and Service Operator
C&A LTDA - Retail Clothing Store
2015.01 - 2017.01
BACHELOR OF SCIENCE BUSINESS ADMINISTRATION - International Business
UNIVERSITY OF THE POTOMAC
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