Katie Mae Puterbaugh
Zanesville
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
9
9
years of professional experience
Work History
Store Manager
Bealls Home Centric Combo
02.2024 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assistant Store Manager
Gabes, Gabriel Brothers
01.2024 - 02.2024
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Human Resources Business Partner
Gabes, Gabriel Brothers
09.2023 - 01.2024
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Streamlined recruitment processes for quicker, more efficient candidate selection.
- Reduced employee turnover rates with targeted retention strategies and support systems.
- Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Partnered with senior leaders on organizational development initiatives for continued growth.
Assistant Store Manager
Gabes, Gabriel Brothers
06.2022 - 09.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Assistant Club Manager
Sam`s Club
04.2015 - 04.2019
- Enhanced member experience by providing exceptional customer service and resolving issues promptly.
- Supported club operations by managing schedules, staff training, and inventory control.
- Increased membership retention through proactive engagement and consistent follow-up with club members.
- Collaborated with management team to develop marketing strategies for membership growth and event promotion.
Education
Associate of Science - Occupational Therapy Assistance
Zane State College
Zanesville, OH05.2015
Skills
- Retail Inventory Management
- Shift Scheduling
- Store Merchandising
- Project Management
- Customer Service Management
- POS Systems
- Team Development
- Employee Training
- Loss Prevention
- Personnel development
- Work Planning and Prioritization
- Problem-Solving
Violinist
Fun fact about me: I have been a violinist for 23 years!
Timeline
Store Manager
Bealls Home Centric Combo
02.2024 - Current
Assistant Store Manager
Gabes, Gabriel Brothers
01.2024 - 02.2024
Human Resources Business Partner
Gabes, Gabriel Brothers
09.2023 - 01.2024
Assistant Store Manager
Gabes, Gabriel Brothers
06.2022 - 09.2023
Assistant Club Manager
Sam`s Club
04.2015 - 04.2019
Associate of Science - Occupational Therapy Assistance
Zane State College
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