Katie R Williams
GRAY,GA
Summary
Dedicated Administrative Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
42
42
years of professional experience
Work History
Secretary PT
Greater Jordan Chapel AME Church
04.2021 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Enter contributions into software program
- Distribution year end Contribution Statement
- Process Quarterly Conference Reports
Event Usher
Macon Coliseum Event Center
03.2018 - 04.2020
- Collaborated with security personnel to ensure the safety and well-being of all guests during events.
- Participated in pre-event briefings, staying informed about specific event requirements and expectations.
- Demonstrated adaptability in managing multiple tasks simultaneously during fast-paced events.
- Enhanced guest experience by efficiently directing attendees to their designated seats.
- Promoted a welcoming atmosphere by greeting guests warmly upon arrival and providing helpful information about the event.
- Provided exceptional customer service by promptly addressing inquiries and concerns from event attendees.
- Upheld high standards of professionalism while interacting with diverse groups of people at various events.
- Assisted disabled guests with accessibility needs, ensuring their comfort throughout events.
- Managed ticket scanning duties, verifying valid entry access for each attendee and preventing unauthorized entries.
- Assisted patrons with seating by giving directions and lighting paths.
- Worked with other staff members to facilitate smooth flow of operations.
- Directed ticket holders to seats and facility locations.
- Greeted customers with smile and provided friendly, knowledgeable service.
Administrative Assistant
RJ Reynolds Tobacco Company
11.2004 - 01.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Assisted development and implementation of new administrative procedures.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Developed strategies to streamline and improve office procedures.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Administrative Coordinator
Brown & Williamson Tobacco
04.1982 - 11.2004
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Assisted management with special projects to complete all tasks by deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Developed and implemented organizational systems to streamline daily operations.
- Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
- Developed strong working relationships with vendors, negotiating favorable contract terms while ensuring timely delivery of goods or services.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Kept high average of performance evaluations.
Education
No Degree - Psychology
Salem College
Winston-salem, NC01.2008
No Degree - Psychology
Wesleyan College
Macon, GA08.2001
Associate of Science - Legal Studies
Middle Georgia College
Cochran, GA05.1976
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Keyboarding skills
- Appointment Scheduling
- File Management
- Document Preparation
- Confidentiality understanding
- Complex Problem-Solving
- File systems management
- Payroll Processing
Volunteer at various non-profit organizations, manage the Food Pantry in Haddock, GA.
I volunteer at Ronald McDonald House once a week.
I am a CASA (Court Appointed Special Advocate for the best interest of the child)
I am a member of the Alzheimer's Team Walk Committee of Middle Georgia
I am Team Captain of a Team
I serve on Family Connection Committee
I am an advocate Missionary of the Macon Georgia Conference Women's Missionary Society
I volunteer at church events
I manage the Food Pantry in Haddock (apply, receive and manage grants received, private contributions i support of the Pantry. Manage proper documentations required by Middle Georgia Community Food Bank, order and purchase foods, supplies, process payment checks and organize foods on shelves
Timeline
Secretary PT
Greater Jordan Chapel AME Church
04.2021 - Current
Event Usher
Macon Coliseum Event Center
03.2018 - 04.2020
Administrative Assistant
RJ Reynolds Tobacco Company
11.2004 - 01.2011
Administrative Coordinator
Brown & Williamson Tobacco
04.1982 - 11.2004
No Degree - Psychology
Salem College
No Degree - Psychology
Wesleyan College
Associate of Science - Legal Studies
Middle Georgia College
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