Katelyn Sheridan
Cohoes,NY
Summary
Dedicated cashier with expertise in cash management, inventory merchandising, and customer assistance. Proven ability to maintain accuracy in drawer reconciliation and deliver exceptional service. Strong communication and time management skills enhance operational efficiency.
Overview
7
7
years of professional experience
Work History
Guest Service Leader
Cumberlandfarms Gas Station
06.2025 - Current
- Delivered exceptional guest experiences through effective communication and problem-solving skills.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Managed daily operations, ensuring adherence to company standards and policies.
- Implemented process improvements that streamlined guest service workflows and reduced wait times.
- Resolved customer complaints promptly, maintaining high satisfaction levels and loyalty.
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register accurately, ensuring financial integrity during shifts.
- Assisted in training new team members on customer service protocols and best practices.
Delivery Driver
UberEATS
06.2021 - 05.2025
- Ensured accuracy of customer orders and fulfillment of requested items.
- Delivered diverse packages, including food, in a timely manner.
- Maintained consistent inventory accuracy through regular checks.
- Received, unloaded, and distributed products efficiently.
- Adhered to speed limits and traffic regulations during deliveries.
- Drove delivery vehicle safely in adverse weather conditions.
- Monitored fuel levels throughout shifts and refueled as needed.
- Delivered food orders efficiently, ensuring timely and accurate service to customers.
- Navigated complex routes using GPS technology to optimize delivery times.
Service Champion/Cashier
Taco Bell
06.2018 - 01.2019
- Welcomed customers upon entry and provided prompt assistance with inquiries.
- Resolved customer complaints efficiently and implemented corrective actions as necessary.
- Operated cash register accurately, ensuring proper cash control procedures were upheld.
- Maintained cleanliness of store, including vacuuming, mopping, and trash disposal.
- Assisted customers in locating items to enhance shopping experience.
- Collaborated with team members to foster a positive work environment.
- Counted cash drawers to ensure accurate financial reporting.
- Stocked shelves to maintain product availability and organization.
Education
GED -
Department of Labor
Nampa, ID05.2018
Some College (No Degree) - Cosmetology
Paul Mitchell
Nampa, IDSkills
- Customer service
- Effective communication
- Delivery experience
- Windows operating system
- Basic mathematics
- Food service skills
- Reception duties
- Sales expertise
- Cleaning skills
- Carpentry skills
- Team collaboration
- Visitor assistance
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Guest Service Leader
Cumberlandfarms Gas Station
06.2025 - Current
Delivery Driver
UberEATS
06.2021 - 05.2025
Service Champion/Cashier
Taco Bell
06.2018 - 01.2019
GED -
Department of Labor
Some College (No Degree) - Cosmetology
Paul Mitchell