KATIE STAFFORD

Created presentations and proposals for prospective clients. Followed up with prospects on a regular basis to ensure satisfaction with services provided. Negotiated contracts with customers to secure sales deals. Maintained accurate records of all sales activities in the company's CRM system. Analyzed data to identify trends in customer behavior and preferences. Provided product demonstrations to potential buyers both in person or via video conferencing tools. Coached new employees on best practices for closing deals quickly and efficiently.

Designed cocktails for menu and daily specials. Maintained bar area with ease ensuring superb service and dining experience for all guests. Organized and served large parties for bar & VIP guests parties. Consulted guests with fine wine & Top Shelf Liquor experience. Developed a clientele following from personalized cocktail consultation.

Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships. Stayed present on latest mixology trends, current wine list, bar equipment and company bar standards. Recommended food and drinks to patrons based on preference, pairings and special promotions. Trained new bartenders on drink preparation and upselling techniques.

Oversaw and managed all store operations. In charge of inventory, food shipment orders, met all health code & labor regulations, maintained store organization, maintenance upkeep, head of human resources, and administration. Managed daily operations, created prep lists and daily checklists. Handled all customer complaints on all platforms. Made weekly schedules for all staffing. Optimized profits by controlling food, beverage, and labor costs daily. Counseled and trained all staff. Created training and new employee processing manuals.

Manages clientele, daily store operations, all inventory and store appearance. Assisted marketing teams with on and off-site events and co-managed all social media. In charge of administrative duties and HR operations. Open and closed department by handling keys and dropping revenue. Assisted stylist clients by shampooing and finishing styling hair with updos, blowouts and hot tools.

Assisted in any clientele needs, making sure our guests had the upmost experience by coordinating endlessly with service providers. Constantly maintained quick professional efficiency ensuring every operation and work period goes by seamlessly. Maintained client records. Open and closed department by handling keys, spa equipment maintenance, and dropping revenue. Organized and booked appointments and itineraries, including full day experiences and various needs outside of department.

Provided various beauty services customized to the client’s requests, including nail treatments, facials, hair adjustments and pageant makeovers. Obtained various managerial duties such as having a store key, opening and closing store and register, party planning, ran store solo during the week, responded to complaints in email or on phone, collected deposits, cleaned and restocked store, used store card weekly to buy supplies, coordinated with multiple other businesses for certain parties and events, met and exceeded year to date and month to date financial goals.