Katie Steinbach
Wisconsin Rapids,WI
Summary
Motivated professional with 7 years of experience in business partnership growth and database management. Proven track record in project coordination, specializing in customized profiles and reports. Enthusiastic about international education and exchange initiatives. Organized communicator excelling in collaborative environments, with disciplined self-starting abilities.
Overview
15
15
years of professional experience
Work History
Site Relations Specialist
Interspond, LLC
05.2022 - Current
- Cultivated and maintained a diverse network of 100+ clinical research sites, serving as their primary point of contact for all inquiries, requests, and concerns
- Collaborated cross-functionally with internal teams to ensure seamless delivery of services and address site and internal team needs effectively
- Implemented retention strategies, including regular check-ins, and personalized follow-ups
- Monitored and assessed site performance to ensure overall internal and external satisfaction.
- Maintain and update database systems, ensuring accuracy, integrity, and security of data.
Provider Network Manager
AIG Travel Inc.
02.2017 - 05.2022
- Established and nurtured a medical provider network across Europe, Middle East, and Africa
- Negotiated and finalized contracts with both new and existing medical providers.
- Developed and managed over 500 provider profiles within Salesforce and Liberty ensuring accuracy and completeness.
- Conducted internal audits to ensure compliance with Standard Operating Procedures (SOPs).
- Designed country-specific Medical Emergency Response Plans and Reporting to support client accounts.
- Developed tools and resources to enhance internal departments' understanding of provider resources and capabilities.
Medical Assistance Coordinator / Supervisor
AIG Travel Inc.
03.2009 - 02.2017
- Collaborated with clients and accounts in real-time during medical emergencies, ensuring swift and effective response.
- Orchestrated emergency medical evacuations and monitored medical situations to ensure optimal outcomes.
- Documented all inbound and outbound communications meticulously to maintain accurate records.
- Provided mentorship and guidance to agents to enhance their effectiveness and success in their roles.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Education
Bachelor of Arts - Intl. Studies -
University of Wisconsin Stevens Point
Stevens Point, WI12.2008
Skills
- Database and Profile Management
- Quality Assurance
- Strong Organizational Skills
- Data Tool Development
- Project Planning and Execution
- Proficient in Microsoft Office, SharePoint, and Salesforce
- Effective Communication
- Attention to Detail
- Proactive
- Critical Thinking
International Experience
Students Partnership Worldwide Volunteer Progam
Uganda - 01/2007 - 06/2007
Timeline
Site Relations Specialist
Interspond, LLC
05.2022 - Current
Provider Network Manager
AIG Travel Inc.
02.2017 - 05.2022
Medical Assistance Coordinator / Supervisor
AIG Travel Inc.
03.2009 - 02.2017
Bachelor of Arts - Intl. Studies -
University of Wisconsin Stevens Point
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