Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katija Stroud

Jacksonville,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Circle K
06.2023 - Current
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Built relationships with customers and community to promote long term business growth.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Host/Cashier Team Lead

Applebee's Grill + Bar
08.2021 - 01.2022
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Used cash registers and credit card machines to cash out customers.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.

Education

High School Diploma -

Portales High School
Portales, NM
05.2022

Skills

  • Paperwork Processing
  • Product Knowledge
  • Consultative Sales
  • Call Management
  • Data Entry
  • Scheduling
  • Proofreading
  • Order Fulfillment
  • Sales Expertise
  • Active Listening
  • Spreadsheets
  • Product and Service Solutions
  • Project Management Abilities
  • Research
  • Product Promotion
  • Critical Thinking
  • Customer Service

Languages

American Sign Language
Native or Bilingual

Timeline

Customer Service Representative

Circle K
06.2023 - Current

Host/Cashier Team Lead

Applebee's Grill + Bar
08.2021 - 01.2022

High School Diploma -

Portales High School

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Katija Stroud